Unified Communication as a Service Market Size, Share & Trends Analysis Report By Deployment (Public Cloud, Private Cloud), By Industry Vertical (Real Estate, Legal), By Region, And Segment Forecasts, 2019 - 2025

Published: Dec, 2019 | Pages: 100 | Publisher: Grand View Research
Industry: ICT | Report Format: Electronic (PDF)

The global unified communication as a service market size is anticipated to reach USD 97.7 billion by 2025, exhibiting a CAGR of 20.5% over the forecast period, according to a new report by Grand View Research, Inc. Technological proliferation in the communication sector is expected to offer growth opportunities over the forecast period. Artificial Intelligence (AI) and Machine Learning (ML) capabilities are expected to change the workforce dynamics, thereby replacing the enterprise voice calls with virtual assistants and bots.

The rapid adoption of AI-enabled communication solutions is paving the way towards an increasingly connected future. These solutions assist professionals to simplify the workflow process by allowing machines to interpret data, analyze information, and guide them to make better decisions. For instance, Amazon, Inc., launched Chime, a cloud-based unified communication solution for meetings, video conferencing, and business calls. The increasing need to enhance business productivity by simplifying processes is expected to trigger the demand for solutions with respect to unified communication as a service.

The growing adoption of hybrid cloud solutions among organizations to prioritize and bifurcate company data has provided new opportunities for service providers to transition towards offering hybrid cloud solutions. Hybrid cloud allows companies to leverage the benefits of both cloud and on-premise infrastructure when planning to migrate to the cloud seamlessly. Additionally, the hybrid cloud also helps organizations to leverage existing infrastructure, thus offering cost-saving opportunities.

Having realized the increased benefits of UCaaS solutions, enterprises are integrating the solution with various social media platforms to understand the customer's needs better and foster better customer relationships. Moreover, social media bots can also be integrated to address customer queries and get quick responses. Apart from the customer point of view, unified communication as a service can be leveraged with social media's real-time features to ensure employee connectivity in remote locations for easier and efficient collaboration and engagement.

Healthcare has emerged as one of the promising sectors, which has opened new growth avenues in terms of growth and transformation. The digital transformation of the healthcare sector is expected to create a strategic approach in adopting solutions with respect to unified communication as a service, to improve the patient experience. The integration of UCaaS with healthcare sector-specific tools such as emergency paging, nurse call systems, and the patient-record system helps healthcare professionals in making quick decisions. Furthermore, the adoption of UCaaS ensures secure and efficient co-ordination amongst hospital staff, which is essential for patient well-being in critical situations, thus promoting market growth.

Further key findings from the report suggest:

• Private cloud is expected to be the fastest-growing segment over the forecast period. The growth can be attributed to greater reliability, security, and more control offered by private cloud in the data center

• The healthcare segment is expected to witness the highest CAGR over the forecast period owing to rising expectations of patients and staff to facilitate modern and effective communication

• The Asia-Pacific region is expected to dominate the market over the forecast period. The introduction of 5G in the region has expanded revenue opportunities through faster data processing and communication

• Key players in the unified communication as a service market are 8x8 Inc.; Amazon.com, Inc.; Avaya Inc.; CenturyLink, Inc.; Cisco Systems, Inc.; and Fuze, Inc.

 Table of Contents

Chapter 1 Methodology and Scope
                   1.1 Research Methodology
                   1.2 Research Scope and Assumptions
                   1.3 List to Data Sources
Chapter 2 Executive Summary
                   2.1 Unified Communication as a Service - Industry Snapshot & Key Buying Criteria, 2014 - 2025
Chapter 3 Market Variables, Trends & Scope
                   3.1 Market Segmentation
                   3.2 Market Size and Growth Prospects
                   3.3 Penetration & Growth Prospect Mapping
                   3.4 Industry Value Chain Analysis
                   3.5 Market Dynamics
                       3.5.1 Market Driver Analysis
                           3.5.1.1 Pay-as-you-go model for end users
                           3.5.1.2 Technological proliferation in UCaas systemS
                           3.5.1.3 The rise of cloud and as-a-service models
                       3.5.2 Market Restraint Analysis
                           3.5.2.1 Security concerns associated with UCaas system
                           3.5.2.2 Lack of Interoperability
                   3.6 Market Share Analysis, 2018
                   3.7 Technological Landscape
                   3.8 Business Environmental Analysis Tools
                       3.8.1 Porter's Five Forces Analysis
                       3.8.2 PEST Analysis
Chapter 4 Unified Communication as a Services Deployment Estimates & Trend Analysis
                   4.1 Market Size Estimates & Forecasts and Trend Analysis, 2014 - 2025 (USD Billion)
                   4.2 Unified Communication as a Service Market: Deployment Movement Analysis
                       4.2.1 Public Cloud
                           4.2.1.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
                       4.2.2 Private Cloud
                           4.2.2.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
Chapter 5 Unified Communication as a Services Industry Vertical Estimates & Trend Analysis
                   5.1 Market Size Estimates & Forecasts and Trend Analysis, 2014 - 2025 (USD Billion)
                   5.2 UCaaS Market: Industry Vertical Movement Analysis
                       5.2.1 Automotive
                           5.2.1.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
                       5.2.2 Education
                           5.2.2.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
                       5.2.3 Healthcare
                           5.2.3.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
                       5.2.4 BFSI
                           5.2.4.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
                       5.2.5 Hospitality
                           5.2.5.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
                       5.2.6 Real Estate
                           5.2.6.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
                       5.2.7 Legal
                           5.2.7.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
                       5.2.8 IT & Telecom
                           5.2.8.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
                       5.2.9 Others
                           5.2.9.1 Market estimates & forecasts by region, 2014 - 2025 (USD Billion)
Chapter 6 Regional Estimates & Trend Analysis
                   6.1 Market Size Estimates & Forecasts and Trend Analysis, 2014 - 2025 (USD Billion)
                   6.2 UCaaS Market Share by Region, 2018 & 2025
                   6.3 North America
                       6.3.1 North America UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
                       6.3.2 North America UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)
                       6.3.3 U.S.
                           6.3.3.1 U.S. UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
                           6.3.3.2 U.S. UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
                       6.3.4 Canada
                           6.3.4.1 Canada UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
                           6.3.4.2 Canada UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
                   6.4 Europe
                       6.4.1 Europe UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
                       6.4.2 Europe UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)
                       6.4.3 Germany
                           6.4.3.1 Germany UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
                           6.4.3.2 Germany UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
                       6.4.4 U.K.
                           6.4.4.1 U.K. UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
                           6.4.4.2 U.K. UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
                   6.5 Asia Pacific
                       6.5.1 Asia Pacific UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
                       6.5.2 Asia Pacific UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)
                       6.5.3 China
                           6.5.3.1 China UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
                           6.5.3.2 China UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
                       6.5.4 India
                           6.5.4.1 India UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
                           6.5.4.2 India UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
                       6.5.5 Japan
                           6.5.5.1 Japan UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
                           6.5.5.2 Japan UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
                   6.6 Latin America
                       6.6.1 Latin America UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
                       6.6.2 Latin America UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)
                       6.6.3 Brazil
                           6.6.3.1 Brazil UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
                           6.6.3.2 Brazil UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
                       6.6.4 Mexico
                           6.6.4.1 Mexico UCaaS Market by Deployment, 2014 - 2025 (USD Billion)
                           6.6.4.2 Mexico UCaaS Market by Industry Vertical, 2014 - 2025 (USD Billion)
                   6.7 MEA
                       6.7.1 MEA UCaaS Market, By Deployment, 2014 - 2025 (USD Billion)
                       6.7.2 MEA UCaaS Market, By Industry Vertical, 2014 - 2025 (USD Billion)
Chapter 7 Competitive Landscape
                   7.1 8x8, Inc.
                       7.1.1 Company overview
                       7.1.2 Financial performance
                       7.1.3 Product benchmarking
                       7.1.4 Recent developments
                   7.2 ALE International
                       7.2.1 Company overview
                       7.2.2 Financial overview
                       7.2.3 Product benchmarking
                       7.2.4 Recent developments
                   7.3 Avaya Inc.
                       7.3.1 Company overview
                       7.3.2 Financial overview
                       7.3.3 Product benchmarking
                       7.3.4 Recent developments
                   7.4 Cisco Systems Inc.
                       7.4.1 Company overview
                       7.4.2 Financial overview
                       7.4.3 Product benchmarking
                       7.4.4 Recent developments
                   7.5 Fuze, Inc.
                       7.5.1 Company overview
                       7.5.2 Product benchmarking
                       7.5.3 Recent developments
                   7.6 IBM Corporation
                       7.6.1 Company overview
                       7.6.2 Financial overview
                       7.6.3 Product benchmarking
                       7.6.4 Recent developments
                   7.7 Mitel Networks Corp.
                       7.7.1 Company overview
                       7.7.2 Financial overview
                       7.7.3 Product benchmarking
                       7.7.4 Recent developments
                   7.8 NEC Corporation
                       7.8.1 Company overview
                       7.8.2 Financial overview
                       7.8.3 Product benchmarking
                       7.8.4 Recent developments
                   7.9 RingCentral, Inc.
                       7.9.1 Company overview
                       7.9.2 Financial overview
                       7.9.3 Prouct benchmarking
                       7.9.4 Recent developments
                   7.10 Verizon Communications Inc.
                       7.10.1 company overview
                       7.10.2 Financial overview
                       7.10.3 Product benchmarking
                       7.10.4 Recent developments

List of Tables

Table 1 UCaaS market estimates & forecasts, 2014 - 2025 (USD Billion)
Table 2 UCaaS market estimates and forecasts by region, 2014 - 2025 (USD Billion)
Table 3 UCaaS market estimates and forecasts by deployment, 2014 - 2025 (USD Billion)
Table 4 UCaaS market estimates and forecasts by industry vertical, 2014 - 2025 (USD Billion)
Table 5 Unified communications - Key market driver impact
Table 6 RingCentral, Inc. multiple tiered pricing structure
Table 7 Comparative UCaaS Pricing
Table 8 Public cloud UCaaS market estimates and forecasts by region, 2014 - 2025 (USD Billion)
Table 9 Private cloud UCaaS market estimates and forecasts by region, 2014 - 2025 (USD Billion)
Table 10 Global UCaaS market in automotive industry by region, 2014 - 2025 (USD Billion)
Table 11 Global UCaaS market in education industry by region, 2014 - 2025 (USD Billion)
Table 12 Global UCaaS market in healthcare industry by region, 2014 - 2025 (USD Billion)
Table 13 Global UCaaS market in BFSI industry by region, 2014 - 2025 (USD Billion)
Table 14 Global UCaaS market in hospitality industry by region, 2014 - 2025 (USD Billion)
Table 15 Global UCaaS market in real estate industry by region, 2014 - 2025 (USD Billion)
Table 16 Global UCaaS market in legal industry by region, 2014 - 2025 (USD Billion)
Table 17 Global UCaaS market in IT & telecom industry by region, 2014 - 2025 (USD Billion)
Table 18 Global UCaaS market in others industry by region, 2014 - 2025 (USD Billion)
Table 19 North America UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 20 North America UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 21 U.S. UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 22 U.S. UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 23 Canada UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 24 Canada UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 25 Europe UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 26 Europe UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 27 Germany UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 28 Germany UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 29 U.K. UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 30 U.K. UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 31 Asia Pacific UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 32 Asia Pacific UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 33 China UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 34 China UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 35 India UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 36 India UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 37 Japan UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 38 Japan UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 39 Latin America UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 40 Latin America UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 41 Brazil UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 42 Brazil UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 43 Mexico UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 44 Mexico UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Table 45 MEA UCaaS market by deployment, 2014 - 2025 (USD Billion)
Table 46 MEA UCaaS market by industry vertical, 2014 - 2025 (USD Billion)

List of Figures

Fig. 1 Industry Snapshot - Unified Communication as a Service
Fig. 2 UCaaS market segmentation & Scope
Fig. 3 UCaaS market size and growth prospect
Fig. 4 Penetration & growth prospect mapping
Fig. 5 Industry value chain analysis
Fig. 6 Market dynamics
Fig. 7 Market share analysis, 2018
Fig. 8 Porter's five forces analysis
Fig. 9 PEST analysis
Fig. 10 UCaaS market: Deployment movement analysis
Fig. 11 Global public cloud UCaaS market, 2014 - 2025 (USD Billion)
Fig. 12 Global private cloud UCaaS market, 2014 - 2025 (USD Billion)
Fig. 13 UCaaS market: Industry vertical movement analysis
Fig. 14 Global UCaaS market in automotive industry, 2014 - 2025 (USD Billion)
Fig. 15 Global UCaaS market in education industry, 2014 - 2025 (USD Billion)
Fig. 16 Global UCaaS market in healthcare industry, 2014 - 2025 (USD Billion)
Fig. 17 Global UCaaS market in BFSI industry, 2014 - 2025 (USD Billion)
Fig. 18 Global UCaaS market in hospitality industry, 2014 - 2025 (USD Billion)
Fig. 19 Global UCaaS market in real estate industry, 2014 - 2025 (USD Billion)
Fig. 20 Global UCaaS market in legal industry, 2014 - 2025 (USD Billion)
Fig. 21 Global UCaaS market in IT & telecom industry, 2014 - 2025 (USD Billion)
Fig. 22 Global UCaaS market in others industry, 2014 - 2025 (USD Billion)
Fig. 23 Regional outlook, 2018 & 2025
Fig. 24 North America UCaaS market, 2014 - 2025 (USD Billion)
Fig. 25 North America UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 26 North America UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 27 U.S. UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 28 U.S. UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 29 Canada UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 30 Canada UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 31 Europe UCaaS market, 2014 - 2025 (USD Billion)
Fig. 32 Europe UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 33 Europe UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 34 Germany UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 35 Germany UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 36 U.K. UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 37 U.K. UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 38 Asia Pacific UCaaS market, 2014 - 2025 (USD Billion)
Fig. 39 Asia Pacific UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 40 Asia Pacific UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 41 China UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 42 China UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 43 India UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 44 India UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 45 Japan UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 46 Japan UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 47 Latin America UCaaS market, 2014 - 2025 (USD Billion)
Fig. 48 Latin America UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 49 Latin America UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 50 Brazil UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 51 Brazil UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 52 Mexico UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 53 Mexico UCaaS market by industry vertical, 2014 - 2025 (USD Billion)
Fig. 54 MEA UCaaS market, 2014 - 2025 (USD Billion)
Fig. 55 MEA UCaaS market by deployment, 2014 - 2025 (USD Billion)
Fig. 56 MEA UCaaS market by industry vertical, 2014 - 2025 (USD Billion)