Speech Analytics Market Analysis By Type (Solution, Service), By Deployment (On-Premise, Cloud), By Enterprise Size (Small & Medium Enterprise, Large Enterprise), By End-Use (BFSI, Telecom, IT, Retail, Healthcare, Hospitality) And Segment Forecasts, 2014 - 2025

Published: Apr, 2015 | Pages: 117 | Publisher: Grand View Research
Industry: Technology & Media | Report Format: Electronic (PDF)

The speech analytics market is expected to reach USD 1.64 billion by 2025, according to a new report by Grand View Research, Inc. The market is estimated to witness a robust growth exceeding a CAGR of 10% over the forecast period. This growth is ascribed to the increasing emphasis by organizations on improving the market intelligence capabilities along with the growing prominence of voice in the multi-channel world.

The number of contact centers is increasing, resulting in industry players to innovate speech analytics solutions, which help companies understand the changing customer requirements. The technology has been increasingly adopted in consumer electronics devices, including laptops, smartphones, and tablets, as it significantly increases the enterprise's scope as well as improves performance. This, in turn, has resulted in elevating adoption of speech analytics solutions worldwide. In addition, upcoming technologies, such as voice print authentication, are estimated to spur growth over the coming years.

Furthermore, the rising demand for risk management solutions and cloud analytics is also anticipated to favorably impact growth over the next nine years. These solutions offer several growth opportunities as this solution helps optimize performance and enhance customer experience. However, issues pertaining to lack of awareness and rise in cost may pose a challenge to the speech analytics market growth in the near future.

Further key findings from the report suggest:

The service segment is anticipated to grow at a CAGR exceeding 8.0% from 2016 to 2025, which is attributed to the wide product and solution portfolio offerings by service firms operating in the market.

The cloud-based deployment segment captured over 25.0% of the total revenue share in 2015 and is anticipated to exhibit growth of over 9.0% from 2016 to 2025, primarily ascribed to the cost benefits and improved performance offered by cloud over the on-premise solutions, along with the increasing adoption of cloud analytics in contact centers.

Speech analytics allows organizations to work on unstructured data obtained through customer interactions to enhance customer experience and gain a competitive advantage on account of which the small & medium-sized enterprise segment is expected to gain prominence over the forecast period.

The telecommunication segment accounted for a significant market share in 2015, capturing over 15% of the entire revenue share in the same year, which is majorly due to the integration of speech analytics into enterprise systems to enhance efficiency as well as customer experience.

Asia Pacific is expected to emerge as the fastest growing region with a CAGR exceeding 12.0% over the forecast period, which is mainly on account of rapid industrialization, and since, organizations have become more competitive and are focusing on better customer service.

 Table of Content
s 

Chapter 1. Methodology and Scope
                     1.1. Research Methodology
                     1.2. Research Scope & Assumptions
                     1.3. List of Data Sources
                     1.4. List of Abbreviations
Chapter 2. Executive Summary
                     2.1. Market Snapshot
Chapter 3. Speech Analytics Market Variables, Trends & Scope
                     3.1. Market Segmentation &Scope
                     3.2. Penetration &Growth Prospect Mapping
                     3.3. Value Chain Analysis
                     3.4. Market Dynamics
                        3.4.1. Market driver analysis 
                              3.4.1.1. Increasing number of contact center's
                              3.4.1.2. The growing significance of voice in multi-channel world
                              3.4.1.3. Intensifying focus on customer satisfaction and experience
                        3.4.2. Market restraints/challenges analysis
                              3.4.2.1. High investment cost
                              3.4.2.2. Complex technology system integration
                        3.4.3. Market opportunity analysis
                              3.4.3.1. Voice control over Internet of Things (IoT) devices
                     3.5. Penetration &Growth Prospect Mapping
                     3.6. Speech Analytics Market - Porter's Analysis
                     3.7. Speech Analytics Market Share Analysis, 2015
                     3.8. Speech Analytics Market- PEST
Chapter 4. Speech Analytics: Type Estimates & Trend Analysis (USD Million)
                     4.1. Global Speech Analytics Market Share by Type, 2015 & 2025
                     4.2. Solution
                        4.2.1. Market estimates and forecasts, 2014- 2025
                        4.2.2. Market estimates and forecasts, by region, 2014 - 2025
                     4.3. Service
                        4.3.1. Market estimates and forecasts, 2014 - 2025
                        4.3.2. Market estimates and forecasts, by region, 2014 - 2025
Chapter 5. Speech Analytics: Deployment Estimates & Trend Analysis (USD Million)
                     5.1. Global Speech Analytics Market Share by Deployment, 2015 & 2025
                     5.2. On-premise
                        5.2.1. Market estimates and forecasts, 2014- 2025
                        5.2.2. Market estimates and forecasts, by region, 2014 - 2025
                     5.3. Cloud
                        5.3.1. Market estimates and forecasts, 2014 - 2025
                        5.3.2. Market estimates and forecasts, by region, 2014 - 2025
Chapter 6. Speech Analytics: Enterprise Size Estimates & Trend Analysis (USD Million)
                     6.1. Global Speech Analytics Market Share by Enterprise Size, 2015 & 2025
                     6.2. Small &Medium Enterprises (SMEs)
                        6.2.1. Market estimates and forecasts, 2014- 2025
                        6.2.2. Market estimates and forecasts, by region, 2014 - 2025
                     6.3. Large Enterprises
                        6.3.1. Market estimates and forecasts, 2014 - 2025
                        6.3.2. Market estimates and forecasts, by region, 2014 - 2025
Chapter 7. Speech Analytics: End-use Estimates & Trend Analysis (USD Million)
                     7.1. Global Speech Analytics Market Share by Application, 2015 & 2025
                     7.2. BFSI
                        7.2.1. Market estimates and forecast, 2014 - 2025
                        7.2.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.3. Telecommunication
                        7.3.1. Market estimates and forecast, 2014 - 2025
                        7.3.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.4. IT
                        7.4.1. Market estimates and forecast, 2014 - 2025
                        7.4.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.5. Retail
                        7.5.1. Market estimates and forecast, 2014 - 2025
                        7.5.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.6. Healthcare
                        7.6.1. Market estimates and forecast, 2014 - 2025
                        7.6.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.7. Government
                        7.7.1. Market estimates and forecast, 2014 - 2025
                        7.7.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.8. Hospitality
                        7.8.1. Market estimates and forecast, 2014 - 2025
                        7.8.2. Market estimates and forecasts, by region, 2014 - 2025
                     7.9. Others
                        7.9.1. Market estimates and forecast, 2014 - 2025
                        7.9.2. Market estimates and forecasts, by region, 2014 - 2025
Chapter 8. Speech Analytics: Regional Estimates & Trend Analysis (USD Million)
                     8.1. Global Speech Analytics Market Share by Region, 2015 & 2024
                     8.2. North America
                        8.2.1. Market estimates and forecast, 2014 - 2025
                        8.2.2. Market estimates and forecast, by type, 2014 - 2025
                        8.2.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.2.4. Market estimates and forecast, by enterprise size 2014 - 2025
                        8.2.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.2.6. U.S.
                              8.2.6.1. Market estimates and forecast, 2014 - 2025
                              8.2.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.2.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.2.6.4. Market estimates and forecast, by enterprise size 2014 - 2025
                              8.2.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.2.7. Canada
                              8.2.7.1. Market estimates and forecast, 2014 - 2025
                              8.2.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.2.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.2.7.4. Market estimates and forecast, by enterprise size 2014 - 2025
                              8.2.7.5. Market estimates and forecast, by end-use, 2014 - 2025
                     8.3. Europe
                        8.3.1. Market estimates and forecast, 2014 - 2025
                        8.3.2. Market estimates and forecast, by type, 2014 - 2025
                        8.3.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.3.4. Market estimates and forecast, by enterprise size 2014 - 2025
                        8.3.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.3.6. UK
                              8.3.6.1. Market estimates and forecast, 2014 - 2025
                              8.3.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.3.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.3.6.4. Market estimates and forecast, by enterprise size 2014 - 2025
                              8.3.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.3.7. Germany
                              8.3.7.1. Market estimates and forecast, 2014 - 2025
                              8.3.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.3.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.3.7.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.3.7.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.3.8. France
                              8.3.8.1. Market estimates and forecast, 2014 - 2025
                              8.3.8.2. Market estimates and forecast, by type, 2014 - 2025
                              8.3.8.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.3.8.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.3.8.5. Market estimates and forecast, by end-use, 2014 - 2025
                     8.4. Asia Pacific
                        8.4.1. Market estimates and forecast, 2014 - 2025
                        8.4.2. Market estimates and forecast, by type, 2014 - 2025
                        8.4.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.4.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                        8.4.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.4.6. China
                              8.4.6.1. Market estimates and forecast, 2014 - 2025
                              8.4.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.4.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.4.6.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.4.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.4.7. India
                              8.4.7.1. Market estimates and forecast, 2014 - 2025
                              8.4.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.4.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.4.7.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.4.7.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.4.8. Japan
                              8.4.8.1. Market estimates and forecast, 2014 - 2025
                              8.4.8.2. Market estimates and forecast, by type, 2014 - 2025
                              8.4.8.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.4.8.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.4.8.5. Market estimates and forecast, by end-use, 2014 - 2025
                     8.5. Latin America
                        8.5.1. Market estimates and forecast, 2014 - 2025
                        8.5.2. Market estimates and forecast, by type, 2014 - 2025
                        8.5.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.5.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                        8.5.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.5.6. Brazil
                              8.5.6.1. Market estimates and forecast, 2014 - 2025
                              8.5.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.5.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.5.6.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.5.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.5.7. Mexico
                              8.5.7.1. Market estimates and forecast, 2014 - 2025
                              8.5.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.5.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.5.7.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.5.7.5. Market estimates and forecast, by end-use, 2014 - 2025
                     8.6. Middle East & Africa (MEA)
                        8.6.1. Market estimates and forecast, 2014 - 2025
                        8.6.2. Market estimates and forecast, by type, 2014 - 2025
                        8.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                        8.6.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                        8.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.6.6. Saudi Arabia
                              8.6.6.1. Market estimates and forecast, 2014 - 2025
                              8.6.6.2. Market estimates and forecast, by type, 2014 - 2025
                              8.6.6.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.6.6.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.6.6.5. Market estimates and forecast, by end-use, 2014 - 2025
                        8.6.7. UAE
                              8.6.7.1. Market estimates and forecast, 2014 - 2025
                              8.6.7.2. Market estimates and forecast, by type, 2014 - 2025
                              8.6.7.3. Market estimates and forecast, by deployment, 2014 - 2025
                              8.6.7.4. Market estimates and forecast, by enterprise size, 2014 - 2025
                              8.6.7.5. Market estimates and forecast, by end-use, 2014 - 2025
Chapter 9. Competitive Landscape
                     9.1. Company Market Share Analysis, 2015
                     9.2. Vendor Landscape
                     9.3. Competitive Environment
                     9.4. Company Market Positioning
                     9.5. Strategy Framework
Chapter 10. Company Profiles
                     10.1. ASC Technologies
                        10.1.1. Company overview
                        10.1.2. Financial performance
                        10.1.3. Product benchmarking
                        10.1.4. Strategic initiatives
                     10.2. Avaya
                        10.2.1. Company overview
                        10.2.2. Financial performance
                        10.2.3. Product benchmarking
                        10.2.4. Strategic initiatives
                     10.3. Business Systems
                        10.3.1. Company overview
                        10.3.2. Financial performance
                        10.3.3. Product benchmarking
                        10.3.4. Strategic initiatives
                     10.4. Calabrio
                        10.4.1. Company overview
                        10.4.2. Financial performance
                        10.4.3. Product benchmarking
                        10.4.4. Strategic initiatives
                     10.5. CallMiner
                        10.5.1. Company overview
                        10.5.2. Financial performance
                        10.5.3. Product benchmarking
                        10.5.4. Strategic initiatives
                     10.6. Clarabridge 
                        10.6.1. Company overview
                        10.6.2. Financial performance
                        10.6.3. Product benchmarking
                        10.6.4. Strategic initiatives
                     10.7. GemaTech
                        10.7.1. Company overview
                        10.7.2. Financial performance
                        10.7.3. Product benchmarking
                        10.7.4. Strategic initiatives
                     10.8. Genesys
                        10.8.1. Company overview
                        10.8.2. Financial performance
                        10.8.3. Product benchmarking
                        10.8.4. Strategic initiatives
                     10.9. inContact
                        10.9.1. Company overview
                        10.9.2. Financial performance
                        10.9.3. Product benchmarking
                        10.9.4. Strategic initiatives
                     10.10. Interactive Intelligence Group Inc.
                        10.10.1. Company overview
                        10.10.2. Financial performance
                        10.10.3. Product benchmarking
                        10.10.4. Strategic initiatives
                     10.11. New Voice Media
                        10.11.1. Company overview
                        10.11.2. Financial performance
                        10.11.3. Product benchmarking
                        10.11.4. Strategic initiatives
                     10.12. NICE Systems
                        10.12.1. Company overview
                        10.12.2. Financial performance
                        10.12.3. Product benchmarking
                        10.12.4. Strategic initiatives
                     10.13. OnviSource
                        10.13.1. Company overview
                        10.13.2. Financial performance
                        10.13.3. Product benchmarking
                        10.13.4. Strategic initiatives
                     10.14. OPEX Hosting
                        10.14.1. Company overview
                        10.14.2. Financial performance
                        10.14.3. Product benchmarking
                        10.14.4. Strategic initiatives
                     10.15. Verint
                        10.15.1. Company overview
                        10.15.2. Financial performance
                        10.15.3. Product benchmarking
                        10.15.4. Strategic initiatives

List of Tables


1. Global Speech Analytics market, 2014 - 2025 (USD Million)
2. Global Speech Analytics market, by type, 2014 - 2025 (USD Million)
3. Global Speech Analytics market, by deployment, 2014 - 2025 (USD Million)
4. Global Speech Analytics market, by enterprise size, 2014 - 2025 (USD Million)
5. Global Speech Analytics market, by end-use, 2014 - 2025 (USD Million)
6. Global Speech Analytics market, by region, 2014 - 2025 (USD Million)
7. Solution speech analytics market, 2014 - 2025 (USD Million)
8. Solution speech analytics market by region, 2014 - 2025 (USD Million)
9. Service speech analytics market, 2014 - 2025 (USD Million)
10. Service speech analytics market by region, 2014 - 2025 (USD Million)
11. SMEs market, 2014 - 2025 (USD Million)
12. SMEs market by region, 2014 - 2025 (USD Million)
13. Large Enterprise market, 2014 - 2025 (USD Million)
14. Large Enterprise market by region, 2014 - 2025 (USD Million)
15. Speech analytics demand in BFSI, 2014 - 2025 (USD Million)
16. Speech analytics demand in BFSI by region, 2014 - 2025 (USD Million)
17. Speech analytics demand in telecommunication, 2014 - 2025 (USD Million)
18. Speech analytics demand in telecommunication by region, 2014 - 2025 (USD Million)
19. Speech analytics demand in IT, 2014 - 2025 (USD Million)
20. Speech analytics demand in IT by region, 2014 - 2025 (USD Million)
21. Speech analytics demand in retail, 2014 - 2025 (USD Million)
22. Speech analytics demand in retail by region, 2014 - 2025 (USD Million)
23. Speech analytics demand in healthcare, 2014 - 2025 (USD Million)
24. Speech analytics demand in healthcare by region, 2014 - 2025 (USD Million)
25. Speech analytics demand in Government, 2014 - 2025 (USD Million)
26. Speech analytics demand in Government by region, 2014 - 2025 (USD Million)
27. Speech analytics demand in hospitality, 2014 - 2025 (USD Million)
28. Speech analytics demand in hospitality by region, 2014 - 2025 (USD Million)
29. Speech analytics demand in other End-Use, 2014 - 2025 (USD Million)
30. Speech analytics demand in other End-Use by region, 2014 - 2025 (USD Million)
31. North America speech analytics market by Type, 2014 - 2025 (USD Million)
32. North America speech analytics market by Deployment, 2014 - 2025 (USD Million)
33. North America speech analytics market by enterprise size 2014 - 2025 (USD Million)
34. North America speech analytics market by end-use 2014 - 2025 (USD Million)
35. U.S. speech analytics market by type, 2014 - 2025 (USD Million)
36. U.S. speech analytics market by deployment, 2014 - 2025 (USD Million)
37. U.S. speech analytics market by enterprise size 2014 - 2025 (USD Million)
38. U.S. speech analytics market by end-use 2014 - 2025 (USD Million)
39. Canada speech analytics market by type, 2014 - 2025 (USD Million)
40. Canada speech analytics market by deployment, 2014 - 2025 (USD Million)
41. Canada speech analytics market by enterprise size 2014 - 2025 (USD Million)
42. Canada speech analytics market by end-use 2014 - 2025 (USD Million)
43. Europe speech analytics market by type, 2014 - 2025 (USD Million)
44. Europe speech analytics market by deployment, 2014 - 2025 (USD Million)
45. Europe speech analytics market by enterprise size 2014 - 2025 (USD Million)
46. Europe speech analytics market by end-use 2014 - 2025 (USD Million)
47. UK speech analytics market by type, 2014 - 2025 (USD Million)
48. UK speech analytics market by deployment, 2014 - 2025 (USD Million)
49. UK speech analytics market by enterprise size 2014 - 2025 (USD Million)
50. UK speech analytics market by end-use 2014 - 2025 (USD Million)
51. Germany speech analytics market by type, 2014 - 2025 (USD Million)
52. Germany speech analytics market by deployment, 2014 - 2025 (USD Million)
53. Germany speech analytics market by enterprise size 2014 - 2025 (USD Million)
54. Germany speech analytics market by end-use 2014 - 2025 (USD Million)
55. France speech analytics market by type, 2014 - 2025 (USD Million)
56. France speech analytics market by deployment, 2014 - 2025 (USD Million)
57. France speech analytics market by enterprise size 2014 - 2025 (USD Million)
58. France speech analytics market by end-use 2014 - 2025 (USD Million)
59. Asia Pacific speech analytics market by type, 2014 - 2025 (USD Million)
60. Asia Pacific speech analytics market by deployment, 2014 - 2025 (USD Million)
61. Asia Pacific speech analytics market by enterprise size 2014 - 2025 (USD Million)
62. Asia Pacific speech analytics market by end-use 2014 - 2025 (USD Million)
63. China speech analytics controller market by type, 2014 - 2025 (USD Million)
64. China speech analytics controller market by deployment, 2014 - 2025 (USD Million)
65. China speech analytics market by enterprise size 2014 - 2025 (USD Million)
66. China speech analytics market by end-use 2014 - 2025 (USD Million)
67. India speech analytics market by type, 2014 - 2025 (USD Million)
68. India speech analytics market by deployment, 2014 - 2025 (USD Million)
69. India speech analytics market by enterprise size 2014 - 2025 (USD Million)
70. India speech analytics market by end-use 2014 - 2025 (USD Million)
71. Japan speech analytics market by type, 2014 - 2025 (USD Million)
72. Japan speech analytics market by deployment, 2014 - 2025 (USD Million)
73. Japan speech analytics market by enterprise size 2014 - 2025 (USD Million)
74. Japan speech analytics market by end-use 2014 - 2025 (USD Million)
75. Latin America speech analytics market by type, 2014 - 2025 (USD Million)
76. Latin America speech analytics market by deployment, 2014 - 2025 (USD Million)
77. Latin America speech analytics market by enterprise size 2014 - 2025 (USD Million)
78. Latin America speech analytics market by end-use 2014 - 2025 (USD Million)
79. Brazil speech analytics market by type, 2014 - 2025 (USD Million)
80. Brazil speech analytics market by deployment, 2014 - 2025 (USD Million)
81. Brazil speech analytics market by enterprise size 2014 - 2025 (USD Million)
82. Brazil speech analytics market by end-use 2014 - 2025 (USD Million)
83. Mexico speech analytics market by type, 2014 - 2025 (USD Million)
84. Mexico speech analytics market by deployment, 2014 - 2025 (USD Million)
85. Mexico speech analytics market by enterprise size 2014 - 2025 (USD Million)
86. Mexico speech analytics market by end-use 2014 - 2025 (USD Million)
87. Middle East & Africa speech analytics market by type, 2014 - 2025 (USD Million)
88. Middle East & Africa speech analytics market by deployment, 2014 - 2025 (USD Million)
89. Middle East & Africa speech analytics market by enterprise size 2014 - 2025 (USD Million)
90. Middle East & Africa speech analytics market by end-use 2014 - 2025 (USD Million)
91. Saudi Arabia speech analytics market by type, 2014 - 2025 (USD Million)
92. Saudi Arabia speech analytics market by deployment, 2014 - 2025 (USD Million)
93. Saudi Arabia speech analytics market by enterprise size 2014 - 2025 (USD Million)
94. Saudi Arabia speech analytics market by end-use 2014 - 2025 (USD Million)
95. UAE speech analytics market by type, 2014 - 2025 (USD Million)
96. UAE speech analytics market by deployment, 2014 - 2025 (USD Million)
97. UAE speech analytics market by enterprise size 2014 - 2025 (USD Million)
98. UAE speech analytics market by end-use 2014 - 2025 (USD Million)