Maintenance and Aftermarket Preferences in Australian Mining, 2014

Synopsis
In February and March 2014, Timetric surveyed 110 mine managers, maintenance managers, procurement managers and other key decision-makers in over 90 operating Australian mines. For this report we focused on the questions relating to respondents preferences for maintenance and aftermarket support, together with their contract preferences. 
Areas of analysis include:
Respondents were asked to identify which type of company they use for three main types of purchase: strategic parts, non-strategic parts, and ore-processing equipment.
Respondents were asked to describe their current preference for after-sales support. They were asked to choose between three different options: 'Work with me', 'Do it for me' and 'Do it myself'.
When compares these responses to ratings of performance and expectations of the respondents current OEM
Respondents were asked about their preferences for service contracts. Respondents could choose from: 'Lifecycle management', 'Operations and maintenance', or 'Maintenance only'. 
Due to other questions asked throughout the survey we are able to breakdown and analyze results based respondents company size, commodity mined, mine method and job title. 

Summary
Maintenance and aftermarket services are taking an increasingly important role in the Australian mining sector. Following significant capital investment in new production capacity from 2008 to 2012, there is now record-high Australian commodity production, leading to a much larger mining equipment fleet, all of which requires maintenance and aftermarket servicing. 
Many original equipment manufacturers (OEMs) have been quick to realize the benefits of providing better servicing, and have moved to adopt more product lifecycle agreements with customers. As such, more OEMs have adopted life-cycle management as standard practice, and opened aftermarket service centers.  
In February and March 2014, Timetric surveyed 110 mine managers, maintenance managers, procurement managers and other key decision-makers currently working in 90 Australian mines. Respondents were asked specific questions about their preferences for maintenance and aftermarket services, including contracting and companies used.
Key Findings:
Australian mines use Original Equipment Manufacturers (OEMs) for aftermarket service and maintenance in some capacity over 70% of the time, with higher use for strategic parts (97%) and processing parts (87%) than non-strategic parts (78%).
Overall, 67% of respondents prefer to work with an OEM for their aftersales support, and only 22% of respondents want to be left alone, without any aftersales support for their OEM.
Respondents who have OEM support for maintenance and aftermarket, on average, rate their OEM higher for performance then their peers.
Lifecycle management was the most preferred service contract (35%) amongst respondents, followed by maintenance (30%). 
Scope
Maintenance and Aftermarket Preferences in Australian Mining, 2014 published by Timetric - Mining Intelligence Centre, provides readers with a detailed analysis of maintenance and aftermarket preferences in the Australian mining sector. The analysis is based upon Timetric's survey of 110 mine managers, procurement managers and other key decision-makers. 
Reason To Buy
 Understand the preferences of Australian miners for maintenance and servicing, and the variations within these based on different types of purchases
Understand the role that Australian miners prefer their OEM to play for their maintenance and aftermarket.
Understand what the top OEM suppliers provide their customers with in terms of servicing and maintenance.
Review current service contracts preference within the Australian mining sector 
Key Highlights
Overall trends in the data revealed:
Australian mines use original equipment manufacturers (OEMs) for aftermarket service and maintenance in some capacity over 70% of the time, with higher use for strategic parts (97%) and processing parts (87%) than non-strategic parts (78%).
Overall, 67% of respondents prefer to work with an OEM for their aftersales support, and only 22% of respondents want to be left alone, without any aftersales support for their OEM.
Respondents who have OEM support for maintenance and aftermarket, on average, rate their OEM higher for performance then their peers.
Lifecycle management was the most preferred service contract (35%) amongst respondents, followed by maintenance (30%).