Health Intelligent Virtual Assistant Market Size, Share & Trends Analysis Report By Technology (ASR, Text to Speech), By Product (Chatbots, Smart Speakers), By End User (Providers, Payers), And Segment Forecasts, 2018 - 2025

Published: Oct, 2018 | Pages: 180 | Publisher: Grand View Research
Industry: Technology & Media | Report Format: Electronic (PDF)

The global health intelligent/medical virtual assistants (MVAs) market size is expected to reach USD 2.96 billion by 2025, according to a new report by Grand View Research, Inc. The market is estimate to expand at a strong CAGR of 39.1% during the forecast period. Advent of IoT and increasing focus on patient engagement have resulted in market growth. Increasing adoption of IoT and rising integration of Artificial Intelligence (AI) in the healthcare industry is expected to boost market growth over the forecast period. The emergence of IVAs has made daily tasks more convenient due to their ability to respond to customer queries.

The capabilities of a virtual assistant can also be tailored to several industries, thereby improving customer experience in that particular industry. For instance, in the healthcare sector, an IVA can potentially eliminate the waiting period for a customer in queue or searching website for queries. With the help of an IVA, the customer can find a doctor's office and fill and refill a prescription. It also sends payment reminders to customers. In the insurance sector, customers can use IVA for detailed process to enroll in a new or different insurance program or to provide an update on their coverage.

Technological developments in the past few years in the field of NLP, conversation interface, automation, AI, and deep and machine learning processes have made virtual assistants highly intelligent and useful. The application of these technologies is made available in the form of virtual assistants by leading firms such as Amazon, Apple, and Google. Products offered by these companies operate as intermediaries between customers, enterprise, and their services.

Further key findings from the study suggest:

• The medical virtual assistants market was valued at USD 186.3 million in 2017 and is expected to register a CAGR of 39.1% from 2018 to 2025

• Automatic Speech Recognition (ASR) technology is likely to emerge as the fastest-growing segment over the forecast period

• Chatbot emerged as the largest segment in 2017 and is estimated to generate revenue of over USD 2.16 billion by 2025

• The North America market held the largest share in the global health intelligent virtual assistants market in 2017. Booming healthcare industry due to emergence of AI and IoT is driving the region's growth

• Key players include CodeBaby Corporation; eGain Corporation; MedRespond LLC; Microsoft; Next IT Corporation; Nuance Communications, Inc.; and True Image Interactive, Inc.

 Table of Contents

Chapter 1 Methodology and Scope
                 1.1 Research Methodology
                 1.2 Research Scope and Assumptions
                 1.3 List of Secondary Sources
                 1.4 List of Primary Sources
                 1.5 List of Abbreviations
                 1.6 Estimates and Forecasts Timeline
Chapter 2 Executive Summary
Chapter 3 Market Summary
                 3.1 Health intelligent virtual assistants Market Snapshot
                 3.2 Market Segmentation & Scope
                 3.3 Health intelligent Virtual Assistants Market
                 3.4 Regional Segment Trends
                 3.5 Products Segment Trends
                 3.6 Technology Segment Trends
                 3.7 End-user Segment Trends
Chapter 4 Industry Outlook
                 4.1 Health intelligent Virtual Assistants Value Chain Analysis
                 4.2 Market Dynamics
                     4.2.1 Market drivers analysis
                         4.2.1.1 Growing adoption of IoT
                         4.2.1.2 Increasing focus on patient engagement
                         4.2.1.3 Rising integration of AI in healthcare
                     4.2.2 Market restraints analysis
                         4.2.2.1 Lack of awareness
                 4.3 Technological Landscape
                 4.4 Key Application Areas
                     4.4.1 Insurance details
                     4.4.2 Health records
Chapter 5 Health intelligent Virtual Assistants Market by Products
                 5.1 Segment Analysis, 2015 - 2025 (USD Million)
                 5.2 Chatbots Trends, 2015 - 2025 (USD Million)
                 5.3 Smart Speakers Trends, 2015 - 2025 (USD Million)
Chapter 6 Health intelligent Virtual Assistants Market By Technology
                 6.1 Segment Analysis, 2015 - 2025 (USD Million)
                 6.2 Automatic Speech Recognition Trends, 2015 - 2025 (USD Million)
                 6.3 Text to SpeechTrends, 2015 - 2025 (USD Million)
                 6.4 Text based Trends, 2015 - 2025 (USD Million)
Chapter 7 Health intelligent Virtual Assistants Market By End-user
                 7.1 Segment Analysis, 2015 - 2025 (USD Million)
                 7.2 Payers Trends, 2015 - 2025 (USD Million)
                 7.3 Providers Trends, 2015 - 2025 (USD Million)
                 7.4 Others Trends, 2015 - 2025 (USD Million)
Chapter 8 Health intelligent Virtual Assistants Market By Region
                 8.1 Segment Analysis, 2015 - 2025 (USD Million)
                 8.2 North America Segment Trends
                     8.2.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                     8.2.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                     8.2.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                     8.2.4 U.S. Segment Trends
                         8.2.4.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                         8.2.4.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                         8.2.4.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                     8.2.5 Canada Segment Trends
                         8.2.5.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                         8.2.5.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                         8.2.5.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                 8.3 Europe Segment Trends
                     8.3.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                     8.3.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                     8.3.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                     8.3.4 U.K. Segment Trends
                         8.3.4.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                         8.3.4.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                         8.3.4.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                     8.3.5 Germany Segment Trends
                         8.3.5.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                         8.3.5.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                         8.3.5.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                 8.4 Asia Pacific Segment Trends
                     8.4.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                     8.4.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                     8.4.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                     8.4.4 China Segment Trends
                         8.4.4.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                         8.4.4.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                         8.4.4.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                     8.4.5 India Segment Trends
                         8.4.5.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                         8.4.5.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                         8.4.5.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                     8.4.6 Japan Segment Trends
                         8.4.6.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                         8.4.6.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                         8.4.6.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                 8.5 Latin America Segment Trends
                     8.5.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                     8.5.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                     8.5.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                     8.5.4 Brazil Segment Trends
                         8.5.4.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                         8.5.4.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                         8.5.4.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                     8.5.5 Mexico Segment Trends
                         8.5.5.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                         8.5.5.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                         8.5.5.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
                 8.6 Middle East and Africa Segment Trends
                     8.6.1 Health intelligent virtual assistants market by products, 2015 - 2025 (USD Million)
                     8.6.2 Health intelligent virtual assistants market by technology, 2015 - 2025 (USD Million)
                     8.6.3 Health intelligent virtual assistants market by end-user, 2015 - 2025 (USD Million)
Chapter 9 Company Profiles
                 9.1 CSS Corporation
                     9.1.1 Company overview
                     9.1.2 Financial performance
                     9.1.3 Product benchmarking
                     9.1.4 Strategic initiatives
                 9.2 CodeBaby Corporation
                     9.2.1 Company overview
                     9.2.2 Financial performance
                     9.2.3 Product benchmarking
                     9.2.4 Strategic initiatives
                 9.3 eGain Corporation
                     9.3.1 Company overview
                     9.3.2 Financial performance
                     9.3.3 Product benchmarking
                     9.3.4 Strategic initiatives
                 9.4 Kognito
                     9.4.1 Company overview
                     9.4.2 Financial performance
                     9.4.3 Product benchmarking
                     9.4.4 Strategic initiatives
                 9.5 Microsoft Corporation
                     9.5.1 Company overview
                     9.5.2 Financial performance
                     9.5.3 Product benchmarking
                     9.5.4 Strategic initiatives
                 9.6 MedRespond
                     9.6.1 Company overview
                     9.6.2 Financial performance
                     9.6.3 Product benchmarking
                     9.6.4 Strategic initiatives
                 9.7 Next IT Corporation
                     9.7.1 Company overview
                     9.7.2 Financial performance
                     9.7.3 Product benchmarking
                     9.7.4 Strategic initiatives
                 9.8 Nuance Communications, Inc.
                     9.8.1 Company overview
                     9.8.2 Financial performance
                     9.8.3 Product benchmarking
                     9.8.4 Strategic initiatives
                 9.9 True Image Interactive, Inc.
                     9.9.1 Company overview
                     9.9.2 Financial performance
                     9.9.3 Product benchmarking
                     9.9.4 Strategic initiatives
                 9.10 WellTok Inc.
                     9.10.1 Company overview
                     9.10.2 Financial performance
                     9.10.3 Product benchmarking
                     9.10.4 Strategic initiatives

List of Tables

Table 1 List of Abbreviation
Table 2 Health intelligent virtual assistants market, 2015 - 2025 (USD Million)
Table 3 Health intelligent virtual assistants market, by region 2015 - 2025 (USD Million)
Table 4 Health intelligent virtual assistants market, by products 2015 - 2025 (USD Million)
Table 5 Health intelligent virtual assistants market, by technology 2015 - 2025 (USD Million)
Table 6 Health intelligent virtual assistants market, by end-user 2015 - 2025 (USD Million)
Table 7 Chatbots market, by region, 2015 - 2025 (USD Million)
Table 8 Smart Speakers market, by region, 2015 - 2025 (USD Million)
Table 9 Automatic Speech Recognition market, by region, 2015 - 2025 (USD Million)
Table 10 Text to Speech market, by region, 2015 - 2025 (USD Million)
Table 11 Text based market, by region, 2015 - 2025 (USD Million)
Table 12 Payers market, by region, 2015 - 2025 (USD Million)
Table 13 Providers market, by region, 2015 - 2025 (USD Million)
Table 14 Others market, by region, 2015 - 2025 (USD Million)
Table 15 North America Health intelligent virtual assistants market, by country, 2015 - 2025 (USD Million)
Table 16 North America Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 17 North America Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 18 North America Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 19 U.S. Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 20 U.S. Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 21 U.S. Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 22 Canada Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 23 Canada Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 24 Canada Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 25 Europe Health intelligent virtual assistants market, by country, 2015 - 2025 (USD Million)
Table 26 Europe Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 27 Europe Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 28 Europe Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 29 U.K. Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 30 U.K. Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 31 U.K. Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 32 Germany Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 33 Germany Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 34 Germany Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 35 Asia Pacific Health intelligent virtual assistants market, by country, 2015 - 2025 (USD Million)
Table 36 Asia Pacific Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 37 Asia Pacific Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 38 Asia Pacific Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 39 China Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 40 China Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 41 China Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 42 India Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 43 India Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 44 India Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 45 Japan Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 46 Japan Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 47 Japan Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 48 Latin America Health intelligent virtual assistants market, by country, 2015 - 2025 (USD Million)
Table 49 Latin America Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 50 Latin America Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 51 Latin America Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 52 Brazil Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 53 Brazil Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 54 Brazil Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 55 Mexico Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 56 Mexico Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 57 Mexico Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)
Table 58 MEA Health intelligent virtual assistants market, by country, 2015 - 2025 (USD Million)
Table 59 MEA Health intelligent virtual assistants market, by products, 2015 - 2025 (USD Million)
Table 60 MEA Health intelligent virtual assistants market, by technology, 2015 - 2025 (USD Million)
Table 61 MEA Health intelligent virtual assistants market, by end-user, 2015 - 2025 (USD Million)

List of Figures

Fig. 1 Health intelligent virtual assistants market segment scope
Fig. 2 Health intelligent virtual assistants market regional scope
Fig. 3 Health intelligent virtual assistants market research methodology
Fig. 4 Health intelligent virtual assistants market data triangulation technique
Fig. 5 Health intelligent virtual assistants market primary research scope
Fig. 6 Health intelligent virtual assistants market: Market snapshot, 2017 (USD Million)
Fig. 7 Health intelligent virtual assistants market segmentation
Fig. 8 Health intelligent virtual assistants market: Value chain analysis
Fig. 9 Health intelligent virtual assistants market: Products segment analysis, 2015 - 2025 (USD Million)
Fig. 10 Health intelligent virtual assistants market: Technology segment analysis, 2015 - 2025 (USD Million)
Fig. 11 Health intelligent virtual assistants market: End-user segment analysis, 2015 - 2025 (USD Million)
Fig. 12 Health intelligent virtual assistants market: Regional outlook
Fig. 13 Health intelligent virtual assistants market: Regional analysis, 2015 - 2025 (USD Million)