Global Speech Analytics Market Research Report 2019-2023

Published: Jun, 2019 | Pages: 156 | Publisher: 9Dimen Research
Industry: Telecommunications | Report Format: Electronic (PDF)

Industry Insights

The speech analytics market is anticipated to achieve significant revenue share by 2023. An increasing number of contact centers across the globe are expected to boost business outlook in the forecast period. The technology is exclusively used to extract and identify appropriate information from unstructured data for analysis. The technique offers features such as dashboards and reports, speech engine, indexing and analysis, mood detection, search engine, speaker isolation, and query engine that help to bring real-time analytics to consumer for instant decision-making. Thus, several industry players are adopting this technology to advance their business procedures and thrust consumer gratification continuously.

Drivers

Increasing occurrence for real-time speech analytics solutions, expansion in the BPO sector, and adherence to governing and compliance standards will show a positive impact on overall industry growth in the forecast period. Also, increasing application scope in the BFSI and IT & telecom sectors will escalate overall industry growth.

Restraints

Factors such as lack of awareness regarding enhanced speech analytical features and how tools affect business values will show a negative impact on overall industry growth. In addition, integration of this technology with existing systems like agent desktop, social media monitoring tools, and interactive voice response (IVR) will lead to reduced productivity of the organization. This, in turn, is expected to hamper product demand in the forecast period.

Opportunities

Increasing demand for compliance and risk management across several verticals coupled with rising number of communication centers in emerging economies like India have resulted in the novelty that help industries understand the varying consumer necessities. Thus, it is anticipated to create new opportunities for market growth over the forecast period. In addition, rising use of cloud-based real-time analytics solutions is anticipated to create numerous opportunities for enterprises in the coming years.

Speech analytics industry is categorized based on products, applications, and regions.

Based on products, the industry is categorized into continuous speech recognition, isolated word recognition, and keyword spotting.

Based on applications, the industry is categorized into education, military, and telephony.

Geographically, the industry is categorized into Middle East & Africa, North America, South America, Europe, and Asia Pacific.

Globally, Asia Pacific is anticipated to witness the fastest growth rate with significant revenue share over the forecast period. The high growth is attributable to the presence of economies such as New Zealand, India, Australia, China, and Singapore. In addition, expanding service industry and rising number of interaction centers that are managed by speech analytics solutions will propel product demand in the forecast period. Also, rise in IT investments in emerging economies like India and Indonesia and enhancing business strategic moves will show a positive impact on overall industry growth.

Europe is projected to witness the lucrative growth rate over the forecast period. The factors that will propel industrial growth in this region include increasing demand for cloud analytics, rising number of contact centers, and increasing importance of voice in the multi-channel world. Besides, the UK is a major consumer in this region owing to the presence of over 6000 communication centers that are using speech analytics to enhance consumer service experience. Also, in Germany, several banks prefer this technology to enhance consumer experience.

Competitive Players

The prominent players of speech analytics market include Acapela, NICE Systems, ReadSpeaker, Iflytek Co. Ltd., Avaya, and Nuance. These players are continuously focusing on R&D activities, collaborative initiatives, and mergers and acquisitions to raise their profitability and industry share.

Speech analysis technology refers to the transformation of unstructured speech information into a structured index through core technologies. In the context of China-US trade war and global economic volatility and uncertainty, it will have a big influence on this market. Speech Analytics Report by Material, and Geography - Global Forecast to 2023 is a professional and comprehensive research report on the world's major regional market conditions, focusing on the main regions (North America, Europe and Asia-Pacific) and the main countries (United States, Germany, United Kingdom, Japan, South Korea and China).

In this report, the global Speech Analytics market is valued at USD XX million in 2019 and is projected to reach USD XX million by the end of 2023, growing at a CAGR of XX% during the period 2019 to 2023.

The report firstly introduced the Speech Analytics basics: definitions, classifications, applications and market overview; product specifications; manufacturing processes; cost structures, raw materials and so on. Then it analyzed the world's main region market conditions, including the product price, profit, capacity, production, supply, demand and market growth rate and forecast etc. In the end, the report introduced new project SWOT analysis, investment feasibility analysis, and investment return analysis.

The major players profiled in this report include:

• NICE Systems
• Iflytek Co., Ltd.
• Nuance
• Avaya
• ReadSpeaker
• Acapela

The end users/applications and product categories analysis:

On the basis of product, this report displays the sales volume, revenue (Million USD), product price, market share and growth rate of each type, primarily split into-

• Isolated word recognition
• Keyword spotting
• Continuous speech recognition

On the basis on the end users/applications, this report focuses on the status and outlook for major applications/end users, sales volume, market share and growth rate of Speech Analytics for each application, including-

• Military
• Telephony
• Education

 Table of Contents

Part I Speech Analytics Industry Overview

Chapter One Speech Analytics Industry Overview
1.1 Speech Analytics Definition
1.2 Speech Analytics Classification Analysis
1.2.1 Speech Analytics Main Classification Analysis
1.2.2 Speech Analytics Main Classification Share Analysis
1.3 Speech Analytics Application Analysis
1.3.1 Speech Analytics Main Application Analysis
1.3.2 Speech Analytics Main Application Share Analysis
1.4 Speech Analytics Industry Chain Structure Analysis
1.5 Speech Analytics Industry Development Overview
1.5.1 Speech Analytics Product History Development Overview
1.5.1 Speech Analytics Product Market Development Overview
1.6 Speech Analytics Global Market Comparison Analysis
1.6.1 Speech Analytics Global Import Market Analysis
1.6.2 Speech Analytics Global Export Market Analysis
1.6.3 Speech Analytics Global Main Region Market Analysis
1.6.4 Speech Analytics Global Market Comparison Analysis
1.6.5 Speech Analytics Global Market Development Trend Analysis

Chapter Two Speech Analytics Up and Down Stream Industry Analysis
2.1 Upstream Raw Materials Analysis 
2.1.1 Proportion of Manufacturing Cost 
2.1.2 Manufacturing Cost Structure of Speech Analytics Analysis
2.2 Down Stream Market Analysis
2.2.1 Down Stream Market Analysis
2.2.2 Down Stream Demand Analysis
2.2.3 Down Stream Market Trend Analysis

Part II Asia Speech Analytics Industry (The Report Company Including the Below Listed But Not All) 
 
Chapter Three Asia Speech Analytics Market Analysis
3.1 Asia Speech Analytics Product Development History
3.2 Asia Speech Analytics Competitive Landscape Analysis
3.3 Asia Speech Analytics Market Development Trend

Chapter Four 2014-2019 Asia Speech Analytics Productions Supply Sales Demand Market Status and Forecast
4.1 2014-2019 Speech Analytics Production Overview
4.2 2014-2019 Speech Analytics Production Market Share Analysis
4.3 2014-2019 Speech Analytics Demand Overview
4.4 2014-2019 Speech Analytics Supply Demand and Shortage
4.5 2014-2019 Speech Analytics Import Export Consumption
4.6 2014-2019 Speech Analytics Cost Price Production Value Gross Margin

Chapter Five Asia Speech Analytics Key Manufacturers Analysis
5.1 Company A
5.1.1 Company Profile
5.1.2 Product Picture and Specification
5.1.3 Product Application Analysis
5.1.4 Capacity Production Price Cost Production Value
5.1.5 Contact Information
5.2 Company B
5.2.1 Company Profile
5.2.2 Product Picture and Specification
5.2.3 Product Application Analysis
5.2.4 Capacity Production Price Cost Production Value
5.2.5 Contact Information
5.3 Company C
5.3.1 Company Profile
5.3.2 Product Picture and Specification
5.3.3 Product Application Analysis
5.3.4 Capacity Production Price Cost Production Value
5.3.5 Contact Information
5.4 Company D
5.4.1 Company Profile
5.4.2 Product Picture and Specification
5.4.3 Product Application Analysis
5.4.4 Capacity Production Price Cost Production Value
5.4.5 Contact Information

Chapter Six Asia Speech Analytics Industry Development Trend
6.1 2019-2023 Speech Analytics Production Overview
6.2 2019-2023 Speech Analytics Production Market Share Analysis
6.3 2019-2023 Speech Analytics Demand Overview
6.4 2019-2023 Speech Analytics Supply Demand and Shortage
6.5 2019-2023 Speech Analytics Import Export Consumption
6.6 2019-2023 Speech Analytics Cost Price Production Value Gross Margin

Part III North American Speech Analytics Industry (The Report Company Including the Below Listed But Not All)
 
Chapter Seven North American Speech Analytics Market Analysis
7.1 North American Speech Analytics Product Development History
7.2 North American Speech Analytics Competitive Landscape Analysis
7.3 North American Speech Analytics Market Development Trend

Chapter Eight 2014-2019 North American Speech Analytics Productions Supply Sales Demand Market Status and Forecast
8.1 2014-2019 Speech Analytics Production Overview
8.2 2014-2019 Speech Analytics Production Market Share Analysis
8.3 2014-2019 Speech Analytics Demand Overview
8.4 2014-2019 Speech Analytics Supply Demand and Shortage
8.5 2014-2019 Speech Analytics Import Export Consumption
8.6 2014-2019 Speech Analytics Cost Price Production Value Gross Margin

Chapter Nine North American Speech Analytics Key Manufacturers Analysis
9.1 Company A
9.1.1 Company Profile
9.1.2 Product Picture and Specification
9.1.3 Product Application Analysis
9.1.4 Capacity Production Price Cost Production Value
9.1.5 Contact Information
9.2 Company B
9.2.1 Company Profile
9.2.2 Product Picture and Specification
9.2.3 Product Application Analysis
9.2.4 Capacity Production Price Cost Production Value
9.2.5 Contact Information

Chapter Ten North American Speech Analytics Industry Development Trend
10.1 2019-2023 Speech Analytics Production Overview
10.2 2019-2023 Speech Analytics Production Market Share Analysis
10.3 2019-2023 Speech Analytics Demand Overview
10.4 2019-2023 Speech Analytics Supply Demand and Shortage
10.5 2019-2023 Speech Analytics Import Export Consumption
10.6 2019-2023 Speech Analytics Cost Price Production Value Gross Margin

Part IV Europe Speech Analytics Industry Analysis (The Report Company Including the Below Listed But Not All)

Chapter Eleven Europe Speech Analytics Market Analysis
11.1 Europe Speech Analytics Product Development History
11.2 Europe Speech Analytics Competitive Landscape Analysis
11.3 Europe Speech Analytics Market Development Trend

Chapter Twelve 2014-2019 Europe Speech Analytics Productions Supply Sales Demand Market Status and Forecast
12.1 2014-2019 Speech Analytics Production Overview
12.2 2014-2019 Speech Analytics Production Market Share Analysis
12.3 2014-2019 Speech Analytics Demand Overview
12.4 2014-2019 Speech Analytics Supply Demand and Shortage
12.5 2014-2019 Speech Analytics Import Export Consumption
12.6 2014-2019 Speech Analytics Cost Price Production Value Gross Margin

Chapter Thirteen Europe Speech Analytics Key Manufacturers Analysis
13.1 Company A
13.1.1 Company Profile
13.1.2 Product Picture and Specification
13.1.3 Product Application Analysis
13.1.4 Capacity Production Price Cost Production Value
13.1.5 Contact Information
13.2 Company B
13.2.1 Company Profile
13.2.2 Product Picture and Specification
13.2.3 Product Application Analysis
13.2.4 Capacity Production Price Cost Production Value
13.2.5 Contact Information

Chapter Fourteen Europe Speech Analytics Industry Development Trend
14.1 2019-2023 Speech Analytics Production Overview
14.2 2019-2023 Speech Analytics Production Market Share Analysis
14.3 2019-2023 Speech Analytics Demand Overview
14.4 2019-2023 Speech Analytics Supply Demand and Shortage
14.5 2019-2023 Speech Analytics Import Export Consumption
14.6 2019-2023 Speech Analytics Cost Price Production Value Gross Margin

Part V Speech Analytics Marketing Channels and Investment Feasibility

Chapter Fifteen Speech Analytics Marketing Channels Development Proposals Analysis
15.1 Speech Analytics Marketing Channels Status
15.2 Speech Analytics Marketing Channels Characteristic
15.3 Speech Analytics Marketing Channels Development Trend
15.2 New Firms Enter Market Strategy
15.3 New Project Investment Proposals

Chapter Sixteen Development Environmental Analysis
16.1 China Macroeconomic Environment Analysis
16.2 European Economic Environmental Analysis
16.3 United States Economic Environmental Analysis
16.4 Japan Economic Environmental Analysis
16.5 Global Economic Environmental Analysis

Chapter Seventeen Speech Analytics New Project Investment Feasibility Analysis
17.1 Speech Analytics Market Analysis
17.2 Speech Analytics Project SWOT Analysis
17.3 Speech Analytics New Project Investment Feasibility Analysis

Part VI Global Speech Analytics Industry Conclusions

Chapter Eighteen 2014-2019 Global Speech Analytics Productions Supply Sales Demand Market Status and Forecast
18.1 2014-2019 Speech Analytics Production Overview
18.2 2014-2019 Speech Analytics Production Market Share Analysis
18.3 2014-2019 Speech Analytics Demand Overview
18.4 2014-2019 Speech Analytics Supply Demand and Shortage
18.5 2014-2019 Speech Analytics Import Export Consumption
18.6 2014-2019 Speech Analytics Cost Price Production Value Gross Margin

Chapter Nineteen Global Speech Analytics Industry Development Trend
19.1 2019-2023 Speech Analytics Production Overview
19.2 2019-2023 Speech Analytics Production Market Share Analysis
19.3 2019-2023 Speech Analytics Demand Overview
19.4 2019-2023 Speech Analytics Supply Demand and Shortage
19.5 2019-2023 Speech Analytics Import Export Consumption
19.6 2019-2023 Speech Analytics Cost Price Production Value Gross Margin

Chapter Twenty Global Speech Analytics Industry Research Conclusions