Global Outsourced Customer Care Services Market Size, Status and Forecast 2022

Published: Aug, 2017 | Pages: 104 | Publisher: QYResearch
Industry: ICT | Report Format: Electronic (PDF)

This report studies the global Outsourced Customer Care Services market, analyzes and researches the Outsourced Customer Care Services development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like

•	Sykes Enterprises
•	Synnex Corporation
•	TeleTech Holdings Inc.
•	Teleperformance
•	Transcom Worldwide
•	West Corporation
•	Infosys
•	SPi Global
•	StarTek Inc.
•	Expert Global Solutions
•	Accenture
•	Amdocs
•	Aegis
•	Alorica
•	Sitel Worldwide Corporation
•	Convergys Corporation

Market segment by Regions/Countries, this report covers

•	United States
•	EU
•	Japan
•	China
•	India
•	Southeast Asia

Market segment by Type, Outsourced Customer Care Services can be split into

•	CRM Technology Hosting
•	Fulfillment/Logistics
•	Customer Interaction

Market segment by Application, Outsourced Customer Care Services can be split into

•	Pharma & Healthcare
•	Food & Beverages
•	Chemical & Material
•	Construction
•	Logistics
•	Other

If you have any special requirements, please let us know and we will offer you the report as you want.

 Table of Contents

Global Outsourced Customer Care Services Market Size, Status and Forecast 2022

1 Industry Overview of Outsourced Customer Care Services
    1.1  Outsourced Customer Care Services Market Overview
        1.1.1 Outsourced Customer Care Services Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Outsourced Customer Care Services Market Size and Analysis by Regions
        1.2.1 United States
        1.2.2 EU
        1.2.3 Japan
        1.2.4 China
        1.2.5 India
        1.2.6 Southeast Asia
    1.3 Outsourced Customer Care Services Market by Type
        1.3.1 CRM Technology Hosting
        1.3.2 Fulfillment/Logistics
        1.3.3 Customer Interaction
    1.4 Outsourced Customer Care Services Market by End Users/Application
        1.4.1 Pharma & Healthcare
        1.4.2 Food & Beverages
        1.4.3 Chemical & Material
        1.4.4 Construction
        1.4.5 Logistics
        1.4.6 Other

2 Global Outsourced Customer Care Services Competition Analysis by Players
    2.1 Outsourced Customer Care Services Market Size (Value) by Players (2016 and 2017)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 Sykes Enterprises
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.1.5 Recent Developments
    3.2 Synnex Corporation
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.2.5 Recent Developments
    3.3 TeleTech Holdings Inc.
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.3.5 Recent Developments
    3.4 Teleperformance
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.4.5 Recent Developments
    3.5 Transcom Worldwide
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.5.5 Recent Developments
    3.6 West Corporation
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.6.5 Recent Developments
    3.7 Infosys
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.7.5 Recent Developments
    3.8 SPi Global
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.8.5 Recent Developments
    3.9 StarTek Inc.
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.9.5 Recent Developments
    3.10 Expert Global Solutions
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Outsourced Customer Care Services Revenue (Value) (2012-2017)
        3.10.5 Recent Developments
    3.11 Accenture
    3.12 Amdocs
    3.13 Aegis
    3.14 Alorica
    3.15 Sitel Worldwide Corporation
    3.16 Convergys Corporation

4 Global Outsourced Customer Care Services Market Size by Type and Application (2012-2017)
    4.1 Global Outsourced Customer Care Services Market Size by Type (2012-2017)
    4.2 Global Outsourced Customer Care Services Market Size by Application (2012-2017)
    4.3 Potential Application of Outsourced Customer Care Services in Future
    4.4 Top Consumer/End Users of Outsourced Customer Care Services

5 United States Outsourced Customer Care Services Development Status and Outlook
    5.1 United States Outsourced Customer Care Services Market Size (2012-2017)
    5.2 United States Outsourced Customer Care Services Market Size and Market Share by Players (2016 and 2017)

6 EU Outsourced Customer Care Services Development Status and Outlook
    6.1 EU Outsourced Customer Care Services Market Size (2012-2017)
    6.2 EU Outsourced Customer Care Services Market Size and Market Share by Players (2016 and 2017)

7 Japan Outsourced Customer Care Services Development Status and Outlook
    7.1 Japan Outsourced Customer Care Services Market Size (2012-2017)
    7.2 Japan Outsourced Customer Care Services Market Size and Market Share by Players (2016 and 2017)

8 China Outsourced Customer Care Services Development Status and Outlook
    8.1 China Outsourced Customer Care Services Market Size (2012-2017)
    8.2 China Outsourced Customer Care Services Market Size and Market Share by Players (2016 and 2017)

9 India Outsourced Customer Care Services Development Status and Outlook
    9.1 India Outsourced Customer Care Services Market Size (2012-2017)
    9.2 India Outsourced Customer Care Services Market Size and Market Share by Players (2016 and 2017)

10 Southeast Asia Outsourced Customer Care Services Development Status and Outlook
    10.1 Southeast Asia Outsourced Customer Care Services Market Size (2012-2017)
    10.2 Southeast Asia Outsourced Customer Care Services Market Size and Market Share by Players (2016 and 2017)

11 Market Forecast by Regions, Type and Application (2017-2022)
    11.1 Global Outsourced Customer Care Services Market Size (Value) by Regions (2017-2022)
        11.1.1 United States Outsourced Customer Care Services Revenue and Growth Rate (2017-2022)
        11.1.2 EU Outsourced Customer Care Services Revenue and Growth Rate (2017-2022)
        11.1.3 Japan Outsourced Customer Care Services Revenue and Growth Rate (2017-2022)
        11.1.4 China Outsourced Customer Care Services Revenue and Growth Rate (2017-2022)
        11.1.5 India Outsourced Customer Care Services Revenue and Growth Rate (2017-2022)
        11.1.6 Southeast Asia Outsourced Customer Care Services Revenue and Growth Rate (2017-2022)
    11.2 Global Outsourced Customer Care Services Market Size (Value) by Type (2017-2022)
    11.3 Global Outsourced Customer Care Services Market Size by Application (2017-2022)

12 Outsourced Customer Care Services Market Dynamics
    12.1 Outsourced Customer Care Services Market Opportunities
    12.2 Outsourced Customer Care Services Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Outsourced Customer Care Services Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Outsourced Customer Care Services Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source

List of Tables and Figures

    Figure Outsourced Customer Care Services Product Scope
    Figure Global Outsourced Customer Care Services Market Size (Million USD) (2012-2017)
    Table Global Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure Global Outsourced Customer Care Services Market Share by Regions in 2016
    Figure United States Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure EU Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure Japan Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure China Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure India Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure Southeast Asia Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure Global Outsourced Customer Care Services Market Share by Type in 2016
    Figure CRM Technology Hosting Market Size (Million USD) and Growth Rate (2012-2017)
    Figure Fulfillment/Logistics Market Size (Million USD) and Growth Rate (2012-2017)
    Figure Customer Interaction Market Size (Million USD) and Growth Rate (2012-2017)
    Figure Global Outsourced Customer Care Services Market Share by Application in 2016
    Table Key Downstream Customer in Pharma & Healthcare
    Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Pharma & Healthcare (2012-2017)
    Table Key Downstream Customer in Food & Beverages
    Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Food & Beverages (2012-2017)
    Table Key Downstream Customer in Chemical & Material
    Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Chemical & Material (2012-2017)
    Table Key Downstream Customer in Construction
    Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Construction (2012-2017)
    Table Key Downstream Customer in Logistics
    Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Logistics (2012-2017)
    Table Key Downstream Customer in Other
    Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Other (2012-2017)
    Table Outsourced Customer Care Services Market Size (Million USD) by Players (2016 and 2017)
    Figure Outsourced Customer Care Services Market Size Share by Players in 2016
    Figure Outsourced Customer Care Services Market Size Share by Players in 2017
    Table Sykes Enterprises Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Sykes Enterprises (2012-2017)
    Figure Sykes Enterprises Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Synnex Corporation Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Synnex Corporation (2012-2017)
    Figure Synnex Corporation Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table TeleTech Holdings Inc. Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of TeleTech Holdings Inc. (2012-2017)
    Figure TeleTech Holdings Inc. Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Teleperformance Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Teleperformance (2012-2017)
    Figure Teleperformance Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Transcom Worldwide Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Transcom Worldwide (2012-2017)
    Figure Transcom Worldwide Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table West Corporation Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of West Corporation (2012-2017)
    Figure West Corporation Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Infosys Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Infosys (2012-2017)
    Figure Infosys Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table SPi Global Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of SPi Global (2012-2017)
    Figure SPi Global Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table StarTek Inc. Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of StarTek Inc. (2012-2017)
    Figure StarTek Inc. Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Expert Global Solutions Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Expert Global Solutions (2012-2017)
    Figure Expert Global Solutions Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Accenture Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Accenture (2012-2017)
    Figure Accenture Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Amdocs Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Amdocs (2012-2017)
    Figure Amdocs Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Aegis Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Aegis (2012-2017)
    Figure Aegis Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Alorica Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Alorica (2012-2017)
    Figure Alorica Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Sitel Worldwide Corporation Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Sitel Worldwide Corporation (2012-2017)
    Figure Sitel Worldwide Corporation Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Convergys Corporation Basic Information List
    Table Outsourced Customer Care Services Business Revenue (Million USD) of Convergys Corporation (2012-2017)
    Figure Convergys Corporation Outsourced Customer Care Services Business Revenue Market Share in 2016
    Table Global Outsourced Customer Care Services Market Size (Million USD) by Type (2012-2017)
    Figure Global Outsourced Customer Care Services Market Size Share by Type in 2012
    Figure Global Outsourced Customer Care Services Market Size Share by Type in 2013
    Figure Global Outsourced Customer Care Services Market Size Share by Type in 2014
    Figure Global Outsourced Customer Care Services Market Size Share by Type in 2015
    Figure Global Outsourced Customer Care Services Market Size Share by Type in 2016
    Figure Global Outsourced Customer Care Services Market Size Share by Type in 2017
    Table Global Outsourced Customer Care Services Market Size (Million USD) by Application (2012-2017)
    Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2012
    Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2013
    Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2014
    Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2015
    Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2016
    Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2017
    Table Top Consumer/End Users of Outsourced Customer Care Services
    Figure United States Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table United States Outsourced Customer Care Services Market Size (Million USD) by Players (2012-2017)
    Figure United States Outsourced Customer Care Services Market Size Share by Players in 2016
    Figure United States Outsourced Customer Care Services Market Size Share by Players in 2017
    Figure EU Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table EU Outsourced Customer Care Services Market Size (Million USD) by Players (2012-2017)
    Figure EU Outsourced Customer Care Services Market Size Share by Players in 2016
    Figure EU Outsourced Customer Care Services Market Size Share by Players in 2017
    Figure Japan Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table Japan Outsourced Customer Care Services Market Size (Million USD) by Players (2012-2017)
    Figure Japan Outsourced Customer Care Services Market Size Share by Players in 2016
    Figure Japan Outsourced Customer Care Services Market Size Share by Players in 2017
    Figure China Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table China Outsourced Customer Care Services Market Size (Million USD) by Players (2012-2017)
    Figure China Outsourced Customer Care Services Market Size Share by Players in 2016
    Figure China Outsourced Customer Care Services Market Size Share by Players in 2017
    Figure India Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table India Outsourced Customer Care Services Market Size (Million USD) by Players (2012-2017)
    Figure India Outsourced Customer Care Services Market Size Share by Players in 2016
    Figure India Outsourced Customer Care Services Market Size Share by Players in 2017
    Figure Southeast Asia Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table Southeast Asia Outsourced Customer Care Services Market Size (Million USD) by Players (2012-2017)
    Figure Southeast Asia Outsourced Customer Care Services Market Size Share by Players in 2016
    Figure Southeast Asia Outsourced Customer Care Services Market Size Share by Players in 2017
    Figure Global Outsourced Customer Care Services Market Size (Million USD) by Regions (2017-2022)
    Table Global Outsourced Customer Care Services Market Size (Million USD) by Regions (2017-2022)
    Figure Global Outsourced Customer Care Services Market Size Share by Regions in 2017
    Figure Global Outsourced Customer Care Services Market Size Share by Regions in 2022
    Figure United States Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2017-2022)
    Figure EU Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2017-2022)
    Figure Japan Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2017-2022)
    Figure China Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2017-2022)
    Figure India Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2017-2022)
    Figure Southeast Asia Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2017-2022)
    Table Global Outsourced Customer Care Services Market Size (Million USD) by Type (2017-2022)
    Figure Global Outsourced Customer Care Services Market Size Share by Type in 2017
    Figure Global Outsourced Customer Care Services Market Size Share by Type in 2022
    Table Global Outsourced Customer Care Services Market Size (Million USD) by Application (2017-2022)
    Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2017
    Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2022