Global Live Chat Software Market Size, Status and Forecast 2025

Published: Aug, 2018 | Pages: 98 | Publisher: QYResearch
Industry: ICT | Report Format: Electronic (PDF)

This report studies the global Live Chat Software market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Live Chat Software market by companies, region, type and end-use industry.

Live chat is a real-time communication between two users via computer.
The rapid growth in the customer centric approach to get insights about customer preferences, have driven the demand for live chat software market.
In 2017, the global Live Chat Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global top players, covered

•	LivePerson
•	Zendesk
•	LogMeIn
•	LiveChat
•	SnapEngage
•	Comm100
•	Freshdesk
•	Intercom
•	JivoSite
•	Kayako

Market segment by Regions/Countries, this report covers

•	United States
•	Europe
•	China
•	Japan
•	Southeast Asia
•	India

Market segment by Type, the product can be split into

•	Customer Service Live Chat Systems
•	Informational Service Live Chat Systems Market

Market segment by Application, split into

•	Retail And E-Commerce
•	Travel And Hospitality
•	IT And Consulting
•	Telecommunication
•	Pharmaceutical

The study objectives of this report are:

•	To study and forecast the market size of Live Chat Software in global market.
•	To analyze the global key players, SWOT analysis, value and global market share for top players.
•	To define, describe and forecast the market by type, end use and region.
•	To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
•	To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
•	To identify significant trends and factors driving or inhibiting the market growth.
•	To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
•	To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
•	To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
•	To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Live Chat Software are as follows:

•	History Year: 2013-2017
•	Base Year: 2017
•	Estimated Year: 2018
•	Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders

•	Live Chat Software Manufacturers
•	Live Chat Software Distributors/Traders/Wholesalers
•	Live Chat Software Subcomponent Manufacturers
•	Industry Association
•	Downstream Vendors

Available Customizations

With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:

•	Regional and country-level analysis of the Live Chat Software market, by end-use.
•	Detailed analysis and profiles of additional market players.

 Table of Contents

Global Live Chat Software Market Size, Status and Forecast 2025

1 Industry Overview of Live Chat Software
    1.1  Live Chat Software Market Overview
        1.1.1 Live Chat Software Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Live Chat Software Market Size and Analysis by Regions (2013-2018)
        1.2.1 United States
        1.2.2 Europe
        1.2.3 China
        1.2.4 Japan
        1.2.5 Southeast Asia
        1.2.6 India
    1.3 Live Chat Software Market by Type
        1.3.1 Customer Service Live Chat Systems
        1.3.2 Informational Service Live Chat Systems Market
    1.4 Live Chat Software Market by End Users/Application
        1.4.1 Retail And E-Commerce
        1.4.2 Travel And Hospitality
        1.4.3 IT And Consulting
        1.4.4 Telecommunication
        1.4.5 Pharmaceutical

2 Global Live Chat Software Competition Analysis by Players
    2.1 Live Chat Software Market Size (Value) by Players (2013-2018)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 LivePerson
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Live Chat Software Revenue (Million USD) (2013-2018)
    3.2 Zendesk
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Live Chat Software Revenue (Million USD) (2013-2018)
    3.3 LogMeIn
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Live Chat Software Revenue (Million USD) (2013-2018)
    3.4 LiveChat
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Live Chat Software Revenue (Million USD) (2013-2018)
    3.5 SnapEngage
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Live Chat Software Revenue (Million USD) (2013-2018)
    3.6 Comm100
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Live Chat Software Revenue (Million USD) (2013-2018)
    3.7 Freshdesk
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Live Chat Software Revenue (Million USD) (2013-2018)
    3.8 Intercom
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Live Chat Software Revenue (Million USD) (2013-2018)
    3.9 JivoSite
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Live Chat Software Revenue (Million USD) (2013-2018)
    3.10 Kayako
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Live Chat Software Revenue (Million USD) (2013-2018)

4 Global Live Chat Software Market Size by Type and Application (2013-2018)
    4.1 Global Live Chat Software Market Size by Type (2013-2018)
    4.2 Global Live Chat Software Market Size by Application (2013-2018)
    4.3 Potential Application of Live Chat Software in Future
    4.4 Top Consumer/End Users of Live Chat Software

5 United States Live Chat Software Development Status and Outlook
    5.1 United States Live Chat Software Market Size (2013-2018)
    5.2 United States Live Chat Software Market Size and Market Share by Players (2013-2018)
    5.3 United States Live Chat Software Market Size by Application (2013-2018)

6 Europe Live Chat Software Development Status and Outlook
    6.1 Europe Live Chat Software Market Size (2013-2018)
    6.2 Europe Live Chat Software Market Size and Market Share by Players (2013-2018)
    6.3 Europe Live Chat Software Market Size by Application (2013-2018)

7 China Live Chat Software Development Status and Outlook
    7.1 China Live Chat Software Market Size (2013-2018)
    7.2 China Live Chat Software Market Size and Market Share by Players (2013-2018)
    7.3 China Live Chat Software Market Size by Application (2013-2018)

8 Japan Live Chat Software Development Status and Outlook
    8.1 Japan Live Chat Software Market Size (2013-2018)
    8.2 Japan Live Chat Software Market Size and Market Share by Players (2013-2018)
    8.3 Japan Live Chat Software Market Size by Application (2013-2018)

9 Southeast Asia Live Chat Software Development Status and Outlook
    9.1 Southeast Asia Live Chat Software Market Size (2013-2018)
    9.2 Southeast Asia Live Chat Software Market Size and Market Share by Players (2013-2018)
    9.3 Southeast Asia Live Chat Software Market Size by Application (2013-2018)

10 India Live Chat Software Development Status and Outlook
    10.1 India Live Chat Software Market Size (2013-2018)
    10.2 India Live Chat Software Market Size and Market Share by Players (2013-2018)
    10.3 India Live Chat Software Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
    11.1 Global Live Chat Software Market Size (Value) by Regions (2018-2025)
        11.1.1 United States Live Chat Software Revenue and Growth Rate (2018-2025)
        11.1.2 Europe Live Chat Software Revenue and Growth Rate (2018-2025)
        11.1.3 China Live Chat Software Revenue and Growth Rate (2018-2025)
        11.1.4 Japan Live Chat Software Revenue and Growth Rate (2018-2025)
        11.1.5 Southeast Asia Live Chat Software Revenue and Growth Rate (2018-2025)
        11.1.6 India Live Chat Software Revenue and Growth Rate (2018-2025)
    11.2 Global Live Chat Software Market Size (Value) by Type (2018-2025)
    11.3 Global Live Chat Software Market Size by Application (2018-2025)

12 Live Chat Software Market Dynamics
    12.1 Live Chat Software Market Opportunities
    12.2 Live Chat Software Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Live Chat Software Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Live Chat Software Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source

List of Tables and Figures

    Figure Global Live Chat Software Market Size (Million USD) Status and Outlook (2013-2018)
    Table Global Live Chat Software Revenue (Million USD) Comparison by Regions (2013-2018)
    Figure Global Live Chat Software Market Share by Regions (2013-2018)
    Figure United States Live Chat Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Europe Live Chat Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure China Live Chat Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Japan Live Chat Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Southeast Asia Live Chat Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure India Live Chat Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Table Global Live Chat Software Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
    Figure Global Live Chat Software Revenue Market Share by Type in 2017
    Figure Customer Service Live Chat Systems Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Informational Service Live Chat Systems Market Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Global Live Chat Software Market Share by Application in 2017
    Figure Live Chat Software Market Size (Million USD) and Growth Rate in Retail And E-Commerce (2013-2018)
    Figure Live Chat Software Market Size (Million USD) and Growth Rate in Travel And Hospitality (2013-2018)
    Figure Live Chat Software Market Size (Million USD) and Growth Rate in IT And Consulting (2013-2018)
    Figure Live Chat Software Market Size (Million USD) and Growth Rate in Telecommunication (2013-2018)
    Figure Live Chat Software Market Size (Million USD) and Growth Rate in Pharmaceutical (2013-2018)
    Table Live Chat Software Market Size (Million USD) by Players (2013-2018)
    Figure Live Chat Software Market Size Share by Players in 2013
    Figure Live Chat Software Market Size Share by Players in 2017
    Table LivePerson Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of LivePerson (2013-2018)
    Figure LivePerson Live Chat Software Business Revenue Market Share (2013-2018)
    Table Zendesk Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of Zendesk (2013-2018)
    Figure Zendesk Live Chat Software Business Revenue Market Share (2013-2018)
    Table LogMeIn Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of LogMeIn (2013-2018)
    Figure LogMeIn Live Chat Software Business Revenue Market Share (2013-2018)
    Table LiveChat Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of LiveChat (2013-2018)
    Figure LiveChat Live Chat Software Business Revenue Market Share (2013-2018)
    Table SnapEngage Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of SnapEngage (2013-2018)
    Figure SnapEngage Live Chat Software Business Revenue Market Share (2013-2018)
    Table Comm100 Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of Comm100 (2013-2018)
    Figure Comm100 Live Chat Software Business Revenue Market Share (2013-2018)
    Table Freshdesk Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of Freshdesk (2013-2018)
    Figure Freshdesk Live Chat Software Business Revenue Market Share (2013-2018)
    Table Intercom Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of Intercom (2013-2018)
    Figure Intercom Live Chat Software Business Revenue Market Share (2013-2018)
    Table JivoSite Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of JivoSite (2013-2018)
    Figure JivoSite Live Chat Software Business Revenue Market Share (2013-2018)
    Table Kayako Basic Information List
    Table Live Chat Software Business Revenue (Million USD) of Kayako (2013-2018)
    Figure Kayako Live Chat Software Business Revenue Market Share (2013-2018)
    Table Global Live Chat Software Market Size (Million USD) by Product (2013-2018)
    Figure Global Live Chat Software Revenue Market Share (%) by Product (2013-2018)
    Figure Global Live Chat Software Market Share by Product in 2017
    Table Global Live Chat Software Market Size by Application (2013-2018)
    Figure Global Live Chat Software Revenue Market Share (%) by Application in 2017
    Table Top Consumer/End Users of Live Chat Software
    Figure United States Live Chat Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table United States Live Chat Software Market Size (Million USD) by Players (2013-2018)
    Figure United States Live Chat Software Market Size Share by Players in 2013
    Figure United States Live Chat Software Market Size Share by Players in 2017
    Table United States Live Chat Software Market Size by Application (2013-2018)
    Figure United States Live Chat Software Revenue Market Share (%) by Application (2013-2018)
    Figure United States Live Chat Software Market Size Share by Application in 2017
    Figure Europe Live Chat Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table Europe Live Chat Software Market Size (Million USD) by Players (2013-2018)
    Figure Europe Live Chat Software Market Size Share by Players in 2013
    Figure Europe Live Chat Software Market Size Share by Players in 2017
    Table Europe Live Chat Software Market Size by Application (2013-2018)
    Figure Europe Live Chat Software Revenue Market Share (%) by Application (2013-2018)
    Figure Europe Live Chat Software Market Size Share by Application in 2017
    Figure China Live Chat Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table China Live Chat Software Market Size (Million USD) by Players (2013-2018)
    Figure China Live Chat Software Market Size Share by Players in 2013
    Figure China Live Chat Software Market Size Share by Players in 2017
    Table China Live Chat Software Market Size by Application (2013-2018)
    Figure China Live Chat Software Revenue Market Share (%) by Application (2013-2018)
    Figure China Live Chat Software Market Size Share by Application in 2017
    Figure Japan Live Chat Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table Japan Live Chat Software Market Size (Million USD) by Players (2013-2018)
    Figure Japan Live Chat Software Market Size Share by Players in 2013
    Figure Japan Live Chat Software Market Size Share by Players in 2017
    Table Japan Live Chat Software Market Size by Application (2013-2018)
    Figure Japan Live Chat Software Revenue Market Share (%) by Application (2013-2018)
    Figure Japan Live Chat Software Market Size Share by Application in 2017
    Figure Southeast Asia Live Chat Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table Southeast Asia Live Chat Software Market Size (Million USD) by Players (2013-2018)
    Figure Southeast Asia Live Chat Software Market Size Share by Players in 2013
    Figure Southeast Asia Live Chat Software Market Size Share by Players in 2017
    Table Southeast Asia Live Chat Software Market Size by Application (2013-2018)
    Figure Southeast Asia Live Chat Software Revenue Market Share (%) by Application (2013-2018)
    Figure Southeast Asia Live Chat Software Market Size Share by Application in 2017
    Figure India Live Chat Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table India Live Chat Software Market Size (Million USD) by Players (2013-2018)
    Figure India Live Chat Software Market Size Share by Players in 2013
    Figure India Live Chat Software Market Size Share by Players in 2017
    Table India Live Chat Software Market Size by Application (2013-2018)
    Figure India Live Chat Software Revenue Market Share (%) by Application (2013-2018)
    Figure India Live Chat Software Market Size Share by Application in 2017
    Figure Global Live Chat Software Market Size and Growth Rate (2018-2025)
    Table Global Live Chat Software Market Size (Million USD) by Regions (2018-2025)
    Figure Global Live Chat Software Market Size Share (2018-2025)
    Figure Global Live Chat Software Market Size Share by Regions in 2025
    Figure United States Live Chat Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Europe Live Chat Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure China Live Chat Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Japan Live Chat Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Southeast Asia Live Chat Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure India Live Chat Software Revenue (Million USD) and Growth Rate (2018-2025)
    Table Global Live Chat Software Market Size (Million USD) by Type (2018-2025)
    Figure Global Live Chat Software Market Size Share by Type in 2018
    Figure Global Live Chat Software Market Size Share by Type in 2025
    Table Global Live Chat Software Market Size (Million USD) by Application (2018-2025)
    Figure Global Live Chat Software Market Size (Million USD) by Application in 2018