Global ITSM Market Size, Status and Forecast 2018-2025

Published: Aug, 2018 | Pages: 99 | Publisher: QYResearch
Industry: ICT | Report Format: Electronic (PDF)

This report focuses on the global ITSM status, future forecast, growth opportunity, key market and key players. The study objectives are to present the ITSM development in United States, Europe and China.

IT service management (ITSM) refers to the entirety of activities - directed by policies, organized and structured in processes and supporting procedures - that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
In 2017, the global ITSM market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

The key players covered in this study
    BMC Software
    CA Technologies
    Servicenow
    Cherwell Software
    HPE
    Citrix Systems
    Axios Systems
    IBM
    Heat Software
    Hornbill

Market segment by Type, the product can be split into
    Service portfolio management
    Configuration and change management
    Service desk software
    Operations and performance management
    Dashboard, reporting, and analytics

Market segment by Application, split into
    Banking, Financial Services, and Insurance (BFSI)
    Telecommunication and IT
    Healthcare and life sciences
    Retail and Consumer Packaged Goods (CPG)
    Government and public sector
    Energy and utilities
    Travel and hospitality
    Manufacturing
    Education

Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global ITSM status, future forecast, growth opportunity, key market and key players.
    To present the ITSM development in United States, Europe and China.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of ITSM are as follows:
    History Year: 2013-2017
    Base Year: 2017
    Estimated Year: 2018
    Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

 Table of Contents

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global ITSM Market Size Growth Rate by Type (2013-2025)
        1.4.2 Service portfolio management
        1.4.3 Configuration and change management
        1.4.4 Service desk software
        1.4.5 Operations and performance management
        1.4.6 Dashboard, reporting, and analytics
    1.5 Market by Application
        1.5.1 Global ITSM Market Share by Application (2013-2025)
        1.5.2 Banking, Financial Services, and Insurance (BFSI)
        1.5.3 Telecommunication and IT
        1.5.4 Healthcare and life sciences
        1.5.5 Retail and Consumer Packaged Goods (CPG)
        1.5.6 Government and public sector
        1.5.7 Energy and utilities
        1.5.8 Travel and hospitality
        1.5.9 Manufacturing
        1.5.10 Education
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 ITSM Market Size
    2.2 ITSM Growth Trends by Regions
        2.2.1 ITSM Market Size by Regions (2013-2025)
        2.2.2 ITSM Market Share by Regions (2013-2018)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities

3 Market Share by Key Players
    3.1 ITSM Market Size by Manufacturers
        3.1.1 Global ITSM Revenue by Manufacturers (2013-2018)
        3.1.2 Global ITSM Revenue Market Share by Manufacturers (2013-2018)
        3.1.3 Global ITSM Market Concentration Ratio (CR5 and HHI)
    3.2 ITSM Key Players Head office and Area Served
    3.3 Key Players ITSM Product/Solution/Service
    3.4 Date of Enter into ITSM Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global ITSM Market Size by Type (2013-2018)
    4.2 Global ITSM Market Size by Application (2013-2018)

5 United States
    5.1 United States ITSM Market Size (2013-2018)
    5.2 ITSM Key Players in United States
    5.3 United States ITSM Market Size by Type
    5.4 United States ITSM Market Size by Application

6 Europe
    6.1 Europe ITSM Market Size (2013-2018)
    6.2 ITSM Key Players in Europe
    6.3 Europe ITSM Market Size by Type
    6.4 Europe ITSM Market Size by Application

7 China
    7.1 China ITSM Market Size (2013-2018)
    7.2 ITSM Key Players in China
    7.3 China ITSM Market Size by Type
    7.4 China ITSM Market Size by Application

8 Japan
    8.1 Japan ITSM Market Size (2013-2018)
    8.2 ITSM Key Players in Japan
    8.3 Japan ITSM Market Size by Type
    8.4 Japan ITSM Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia ITSM Market Size (2013-2018)
    9.2 ITSM Key Players in Southeast Asia
    9.3 Southeast Asia ITSM Market Size by Type
    9.4 Southeast Asia ITSM Market Size by Application

10 India
    10.1 India ITSM Market Size (2013-2018)
    10.2 ITSM Key Players in India
    10.3 India ITSM Market Size by Type
    10.4 India ITSM Market Size by Application

11 Central & South America
    11.1 Central & South America ITSM Market Size (2013-2018)
    11.2 ITSM Key Players in Central & South America
    11.3 Central & South America ITSM Market Size by Type
    11.4 Central & South America ITSM Market Size by Application

12 International Players Profiles
    12.1 BMC Software
        12.1.1 BMC Software Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 ITSM Introduction
        12.1.4 BMC Software Revenue in ITSM Business (2013-2018)
        12.1.5 BMC Software Recent Development
    12.2 CA Technologies
        12.2.1 CA Technologies Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 ITSM Introduction
        12.2.4 CA Technologies Revenue in ITSM Business (2013-2018)
        12.2.5 CA Technologies Recent Development
    12.3 Servicenow
        12.3.1 Servicenow Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 ITSM Introduction
        12.3.4 Servicenow Revenue in ITSM Business (2013-2018)
        12.3.5 Servicenow Recent Development
    12.4 Cherwell Software
        12.4.1 Cherwell Software Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 ITSM Introduction
        12.4.4 Cherwell Software Revenue in ITSM Business (2013-2018)
        12.4.5 Cherwell Software Recent Development
    12.5 HPE
        12.5.1 HPE Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 ITSM Introduction
        12.5.4 HPE Revenue in ITSM Business (2013-2018)
        12.5.5 HPE Recent Development
    12.6 Citrix Systems
        12.6.1 Citrix Systems Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 ITSM Introduction
        12.6.4 Citrix Systems Revenue in ITSM Business (2013-2018)
        12.6.5 Citrix Systems Recent Development
    12.7 Axios Systems
        12.7.1 Axios Systems Company Details
        12.7.2 Company Description and Business Overview
        12.7.3 ITSM Introduction
        12.7.4 Axios Systems Revenue in ITSM Business (2013-2018)
        12.7.5 Axios Systems Recent Development
    12.8 IBM
        12.8.1 IBM Company Details
        12.8.2 Company Description and Business Overview
        12.8.3 ITSM Introduction
        12.8.4 IBM Revenue in ITSM Business (2013-2018)
        12.8.5 IBM Recent Development
    12.9 Heat Software
        12.9.1 Heat Software Company Details
        12.9.2 Company Description and Business Overview
        12.9.3 ITSM Introduction
        12.9.4 Heat Software Revenue in ITSM Business (2013-2018)
        12.9.5 Heat Software Recent Development
    12.10 Hornbill
        12.10.1 Hornbill Company Details
        12.10.2 Company Description and Business Overview
        12.10.3 ITSM Introduction
        12.10.4 Hornbill Revenue in ITSM Business (2013-2018)
        12.10.5 Hornbill Recent Development

13 Market Forecast 2018-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2018-2025)
    13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            12.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details

List of Tables and Figures

    Table ITSM Key Market Segments
    Table Key Players ITSM Covered
    Table Global ITSM Market Size Growth Rate by Type 2013-2025 (Million US$)
    Figure Global ITSM Market Size Market Share by Type 2013-2025
    Figure Service portfolio management Figures
    Table Key Players of Service portfolio management
    Figure Configuration and change management Figures
    Table Key Players of Configuration and change management
    Figure Service desk software Figures
    Table Key Players of Service desk software
    Figure Operations and performance management Figures
    Table Key Players of Operations and performance management
    Figure Dashboard, reporting, and analytics Figures
    Table Key Players of Dashboard, reporting, and analytics
    Table Global ITSM Market Size Growth by Application 2013-2025 (Million US$)
    Figure Banking, Financial Services, and Insurance (BFSI) Case Studies
    Figure Telecommunication and IT Case Studies
    Figure Healthcare and life sciences Case Studies
    Figure Retail and Consumer Packaged Goods (CPG) Case Studies
    Figure Government and public sector Case Studies
    Figure Energy and utilities Case Studies
    Figure Travel and hospitality Case Studies
    Figure Manufacturing Case Studies
    Figure Education Case Studies
    Figure ITSM Report Years Considered
    Table Global ITSM Market Size 2013-2025 (Million US$)
    Figure Global ITSM Market Size and Growth Rate 2013-2025 (Million US$)
    Table Global ITSM Market Size by Regions 2013-2025 (Million US$)
    Table Global ITSM Market Size by Regions 2013-2018 (Million US$)
    Table Global ITSM Market Share by Regions 2013-2018
    Figure Global ITSM Market Share by Regions 2013-2018
    Figure Global ITSM Market Share by Regions 2018
    Table Market Top Trends
    Table Global ITSM Revenue by Manufacturers (2013-2018) (Million US$)
    Table Global ITSM Market Share by Manufacturers (2013-2018)
    Figure Global ITSM Market Share by Manufacturers in 2018
    Table Global ITSM Manufacturers Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players ITSM Product/Solution/Service
    Table Date of Enter into ITSM Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global ITSM Market Size by Type (2013-2018) (Million US$)
    Table Global ITSM Market Size Share by Type (2013-2018)
    Figure Global ITSM Market Size Market Share by Type (2013-2018)
    Table Global ITSM Market Size by Application (2013-2018) (Million US$)
    Table Global ITSM Market Size Share by Application (2013-2018)
    Figure Global ITSM Market Size Market Share by Application (2013-2018)
    Figure Global ITSM Revenue Market Share by Application in 2017
    Figure United States ITSM Market Size 2013-2018 (Million US$)
    Table United States Key Players ITSM Revenue (2017-2018) (Million US$)
    Table United States Key Players ITSM Market Share (2017-2018)
    Table United States ITSM Market Size by Type (2013-2018) (Million US$)
    Table United States ITSM Market Share by Type (2013-2018)
    Table United States ITSM Market Size by Application (2013-2018) (Million US$)
    Table United States ITSM Market Share by Application (2013-2018)
    Figure Europe ITSM Market Size 2013-2018 (Million US$)
    Table Europe Key Players ITSM Revenue (2017-2018) (Million US$)
    Table Europe Key Players ITSM Market Share (2017-2018)
    Table Europe ITSM Market Size by Type (2013-2018) (Million US$)
    Table Europe ITSM Market Share by Type (2013-2018)
    Table Europe ITSM Market Size by Application (2013-2018) (Million US$)
    Table Europe ITSM Market Share by Application (2013-2018)
    Figure China ITSM Market Size 2013-2018 (Million US$)
    Table China Key Players ITSM Revenue (2017-2018) (Million US$)
    Table China Key Players ITSM Market Share (2017-2018)
    Table China ITSM Market Size by Type (2013-2018) (Million US$)
    Table China ITSM Market Share by Type (2013-2018)
    Table China ITSM Market Size by Application (2013-2018) (Million US$)
    Table China ITSM Market Share by Application (2013-2018)
    Figure Japan ITSM Market Size 2013-2018 (Million US$)
    Table Japan Key Players ITSM Revenue (2017-2018) (Million US$)
    Table Japan Key Players ITSM Market Share (2017-2018)
    Table Japan ITSM Market Size by Type (2013-2018) (Million US$)
    Table Japan ITSM Market Share by Type (2013-2018)
    Table Japan ITSM Market Size by Application (2013-2018) (Million US$)
    Table Japan ITSM Market Share by Application (2013-2018)
    Figure Southeast Asia ITSM Market Size 2013-2018 (Million US$)
    Table Southeast Asia Key Players ITSM Revenue (2017-2018) (Million US$)
    Table Southeast Asia Key Players ITSM Market Share (2017-2018)
    Table Southeast Asia ITSM Market Size by Type (2013-2018) (Million US$)
    Table Southeast Asia ITSM Market Share by Type (2013-2018)
    Table Southeast Asia ITSM Market Size by Application (2013-2018) (Million US$)
    Table Southeast Asia ITSM Market Share by Application (2013-2018)
    Figure India ITSM Market Size 2013-2018 (Million US$)
    Table India Key Players ITSM Revenue (2017-2018) (Million US$)
    Table India Key Players ITSM Market Share (2017-2018)
    Table India ITSM Market Size by Type (2013-2018) (Million US$)
    Table India ITSM Market Share by Type (2013-2018)
    Table India ITSM Market Size by Application (2013-2018) (Million US$)
    Table India ITSM Market Share by Application (2013-2018)
    Figure Central & South America ITSM Market Size 2013-2018 (Million US$)
    Table Central & South America Key Players ITSM Revenue (2017-2018) (Million US$)
    Table Central & South America Key Players ITSM Market Share (2017-2018)
    Table Central & South America ITSM Market Size by Type (2013-2018) (Million US$)
    Table Central & South America ITSM Market Share by Type (2013-2018)
    Table Central & South America ITSM Market Size by Application (2013-2018) (Million US$)
    Table Central & South America ITSM Market Share by Application (2013-2018)
    Table BMC Software Company Details
    Table BMC Software Revenue in ITSM Business (2013-2018) (Million US$)
    Figure BMC Software Revenue Growth Rate in ITSM Business (2013-2018)
    Table BMC Software Recent Development
    Table CA Technologies Company Details
    Table CA Technologies Revenue in ITSM Business (2013-2018)(Million US$)
    Figure CA Technologies Revenue Growth Rate in ITSM Business (2013-2018)
    Table CA Technologies Recent Development
    Table Servicenow Company Details
    Table Servicenow Revenue in ITSM Business (2013-2018)(Million US$)
    Figure Servicenow Revenue Growth Rate in ITSM Business (2013-2018)
    Table Servicenow Recent Development
    Table Cherwell Software Company Details
    Table Cherwell Software Revenue in ITSM Business (2013-2018)(Million US$)
    Figure Cherwell Software Revenue Growth Rate in ITSM Business (2013-2018)
    Table Cherwell Software Recent Development
    Table HPE Company Details
    Table HPE Revenue in ITSM Business (2013-2018)(Million US$)
    Figure HPE Revenue Growth Rate in ITSM Business (2013-2018)
    Table HPE Recent Development
    Table Citrix Systems Company Details
    Table Citrix Systems Revenue in ITSM Business (2013-2018)(Million US$)
    Figure Citrix Systems Revenue Growth Rate in ITSM Business (2013-2018)
    Table Citrix Systems Recent Development
    Table Axios Systems Company Details
    Table Axios Systems Revenue in ITSM Business (2013-2018)(Million US$)
    Figure Axios Systems Revenue Growth Rate in ITSM Business (2013-2018)
    Table Axios Systems Recent Development
    Table IBM Company Details
    Table IBM Revenue in ITSM Business (2013-2018)(Million US$)
    Figure IBM Revenue Growth Rate in ITSM Business (2013-2018)
    Table IBM Recent Development
    Table Heat Software Company Details
    Table Heat Software Revenue in ITSM Business (2013-2018)(Million US$)
    Figure Heat Software Revenue Growth Rate in ITSM Business (2013-2018)
    Table Heat Software Recent Development
    Table Hornbill Company Details
    Table Hornbill Revenue in ITSM Business (2013-2018)(Million US$)
    Figure Hornbill Revenue Growth Rate in ITSM Business (2013-2018)
    Table Hornbill Recent Development
    Table Global ITSM Market Size by Regions (Million US$) 2018-2025
    Figure Global ITSM Market Size Share by Regions (2018-2025)
    Figure Global ITSM Market Size Share by Regions in 2025
    Figure United States ITSM Market Size Forecast (2018-2025)(Million USD)
    Figure Europe ITSM Market Size Forecast (2018-2025)(Million USD)
    Figure China ITSM Market Size Forecast (2018-2025)(Million USD)
    Figure Japan ITSM Market Size Forecast (2018-2025)(Million USD)
    Figure Southeast Asia ITSM Market Size Forecast (2018-2025)(Million USD)
    Figure India ITSM Market Size Forecast (2018-2025)(Million USD)
    Figure Central & South America ITSM Market Size Forecast (2018-2025)(Million USD)
    Table Global ITSM Market Size by Product (2018-2025) (Million US$)
    Figure Global ITSM Market Size by Product (2018-2025)
    Figure Global ITSM Market Size by Product in 2025
    Table Global ITSM Market Size by Application (2018-2025) (Million US$)
    Figure Global ITSM Market Size by Application (2018-2025)
    Figure Global ITSM Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources