Global Customer Experience Monitoring Software Market Size, Status and Forecast 2025

Published: Apr, 2018 | Pages: 100 | Publisher: QYResearch
Industry: ICT | Report Format: Electronic (PDF)

This report studies the global Customer Experience Monitoring Software market, analyzes and researches the Customer Experience Monitoring Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like

•	RADCOM Ltd. (Israel)
•	Aternity, Inc. (US)
•	Oracle Corporation (US)
•	RadioOpt GmbH (Germany)
•	BMC Software, Inc. (US)
•	CA Technologies, Inc. (US)
•	Comarch SA (Poland)
•	Riverbed Technology, Inc. (US)
•	Compuware Corporation (US)
•	CorrelSense, Inc. (US)
•	Nokia Siemens Networks Oy (Finland)
•	Dominion Digital, Inc. (US)
•	Huawei Technologies Co., Ltd. (China)
•	IBM (US)
•	Inforonics Global Services, LLC (US)
•	Knoa Software, Inc. (US)
•	KoHorts IT Services, LLC (US)

Market segment by Regions/Countries, this report covers

•	United States
•	EU
•	Japan
•	China
•	India
•	Southeast Asia

Market segment by Type, the product can be split into

•	Monitoring Platform
•	Web Performance Management Solution
•	Customer Analytics solution
•	Maturity Assessment Tool
•	Others

Market segment by Application, Customer Experience Monitoring Software can be split into

•	Retail
•	Bank & Finance Institution
•	Hospital
•	Others

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 Table of Contents

Global Customer Experience Monitoring Software Market Size, Status and Forecast 2025

1 Industry Overview of Customer Experience Monitoring Software
    1.1  Customer Experience Monitoring Software Market Overview
        1.1.1 Customer Experience Monitoring Software Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Customer Experience Monitoring Software Market Size and Analysis by Regions (2013-2018)
        1.2.1 United States
        1.2.2 EU
        1.2.3 Japan
        1.2.4 China
        1.2.5 India
        1.2.6 Southeast Asia
    1.3 Customer Experience Monitoring Software Market by Type
        1.3.1 Monitoring Platform
        1.3.2 Web Performance Management Solution
        1.3.3 Customer Analytics solution
        1.3.4 Maturity Assessment Tool
        1.3.5 Others
    1.4 Customer Experience Monitoring Software Market by End Users/Application
        1.4.1 Retail
        1.4.2 Bank & Finance Institution
        1.4.3 Hospital
        1.4.4 Others

2 Global Customer Experience Monitoring Software Competition Analysis by Players
    2.1 Customer Experience Monitoring Software Market Size (Value) by Players (2013-2018)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 RADCOM Ltd. (Israel)
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.1.5 Recent Developments
    3.2 Aternity, Inc. (US)
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.2.5 Recent Developments
    3.3 Oracle Corporation (US)
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.3.5 Recent Developments
    3.4 RadioOpt GmbH (Germany)
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.4.5 Recent Developments
    3.5 BMC Software, Inc. (US)
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.5.5 Recent Developments
    3.6 CA Technologies, Inc. (US)
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.6.5 Recent Developments
    3.7 Comarch SA (Poland)
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.7.5 Recent Developments
    3.8 Riverbed Technology, Inc. (US)
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.8.5 Recent Developments
    3.9 Compuware Corporation (US)
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.9.5 Recent Developments
    3.10 CorrelSense, Inc. (US)
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Customer Experience Monitoring Software Revenue (Million USD) (2013-2018)
        3.10.5 Recent Developments
    3.11 Nokia Siemens Networks Oy (Finland)
    3.12 Dominion Digital, Inc. (US)
    3.13 Huawei Technologies Co., Ltd. (China)
    3.14 IBM (US)
    3.15 Inforonics Global Services, LLC (US)
    3.16 Knoa Software, Inc. (US)
    3.17 KoHorts IT Services, LLC (US)

4 Global Customer Experience Monitoring Software Market Size by Type and Application (2013-2018)
    4.1 Global Customer Experience Monitoring Software Market Size by Type (2013-2018)
    4.2 Global Customer Experience Monitoring Software Market Size by Application (2013-2018)
    4.3 Potential Application of Customer Experience Monitoring Software in Future
    4.4 Top Consumer/End Users of Customer Experience Monitoring Software

5 United States Customer Experience Monitoring Software Development Status and Outlook
    5.1 United States Customer Experience Monitoring Software Market Size (2013-2018)
    5.2 United States Customer Experience Monitoring Software Market Size and Market Share by Players (2013-2018)
    5.3 United States Customer Experience Monitoring Software Market Size by Application (2013-2018)

6 EU Customer Experience Monitoring Software Development Status and Outlook
    6.1 EU Customer Experience Monitoring Software Market Size (2013-2018)
    6.2 EU Customer Experience Monitoring Software Market Size and Market Share by Players (2013-2018)
    6.3 EU Customer Experience Monitoring Software Market Size by Application (2013-2018)

7 Japan Customer Experience Monitoring Software Development Status and Outlook
    7.1 Japan Customer Experience Monitoring Software Market Size (2013-2018)
    7.2 Japan Customer Experience Monitoring Software Market Size and Market Share by Players (2013-2018)
    7.3 Japan Customer Experience Monitoring Software Market Size by Application (2013-2018)

8 China Customer Experience Monitoring Software Development Status and Outlook
    8.1 China Customer Experience Monitoring Software Market Size (2013-2018)
    8.2 China Customer Experience Monitoring Software Market Size and Market Share by Players (2013-2018)
    8.3 China Customer Experience Monitoring Software Market Size by Application (2013-2018)

9 India Customer Experience Monitoring Software Development Status and Outlook
    9.1 India Customer Experience Monitoring Software Market Size (2013-2018)
    9.2 India Customer Experience Monitoring Software Market Size and Market Share by Players (2013-2018)
    9.3 India Customer Experience Monitoring Software Market Size by Application (2013-2018)

10 Southeast Asia Customer Experience Monitoring Software Development Status and Outlook
    10.1 Southeast Asia Customer Experience Monitoring Software Market Size (2013-2018)
    10.2 Southeast Asia Customer Experience Monitoring Software Market Size and Market Share by Players (2013-2018)
    10.3 Southeast Asia Customer Experience Monitoring Software Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
    11.1 Global Customer Experience Monitoring Software Market Size (Value) by Regions (2018-2025)
        11.1.1 United States Customer Experience Monitoring Software Revenue and Growth Rate (2018-2025)
        11.1.2 EU Customer Experience Monitoring Software Revenue and Growth Rate (2018-2025)
        11.1.3 Japan Customer Experience Monitoring Software Revenue and Growth Rate (2018-2025)
        11.1.4 China Customer Experience Monitoring Software Revenue and Growth Rate (2018-2025)
        11.1.5 India Customer Experience Monitoring Software Revenue and Growth Rate (2018-2025)
        11.1.6 Southeast Asia Customer Experience Monitoring Software Revenue and Growth Rate (2018-2025)
    11.2 Global Customer Experience Monitoring Software Market Size (Value) by Type (2018-2025)
    11.3 Global Customer Experience Monitoring Software Market Size by Application (2018-2025)

12 Customer Experience Monitoring Software Market Dynamics
    12.1 Customer Experience Monitoring Software Market Opportunities
    12.2 Customer Experience Monitoring Software Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Customer Experience Monitoring Software Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Customer Experience Monitoring Software Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source

List of Tables and Figures

    Figure Global Customer Experience Monitoring Software Market Size (Million USD) Status and Outlook (2013-2018)
    Table Global Customer Experience Monitoring Software Revenue (Million USD) Comparison by Regions (2013-2018)
    Figure Global Customer Experience Monitoring Software Market Share by Regions (2013-2018)
    Figure United States Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure EU Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Japan Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure China Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure India Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Southeast Asia Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Table Global Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
    Figure Global Customer Experience Monitoring Software Revenue Market Share by Type in 2017
    Figure Monitoring Platform Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Web Performance Management Solution Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Customer Analytics solution Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Maturity Assessment Tool Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Others Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Global Customer Experience Monitoring Software Market Share by Application in 2017
    Figure Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate in Retail (2013-2018)
    Figure Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate in Bank & Finance Institution (2013-2018)
    Figure Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate in Hospital (2013-2018)
    Figure Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate in Others (2013-2018)
    Table Customer Experience Monitoring Software Market Size (Million USD) by Players (2013-2018)
    Figure Customer Experience Monitoring Software Market Size Share by Players in 2013
    Figure Customer Experience Monitoring Software Market Size Share by Players in 2017
    Table RADCOM Ltd. (Israel) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of RADCOM Ltd. (Israel) (2013-2018)
    Figure RADCOM Ltd. (Israel) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Aternity, Inc. (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Aternity, Inc. (US) (2013-2018)
    Figure Aternity, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Oracle Corporation (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Oracle Corporation (US) (2013-2018)
    Figure Oracle Corporation (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table RadioOpt GmbH (Germany) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of RadioOpt GmbH (Germany) (2013-2018)
    Figure RadioOpt GmbH (Germany) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table BMC Software, Inc. (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of BMC Software, Inc. (US) (2013-2018)
    Figure BMC Software, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table CA Technologies, Inc. (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of CA Technologies, Inc. (US) (2013-2018)
    Figure CA Technologies, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Comarch SA (Poland) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Comarch SA (Poland) (2013-2018)
    Figure Comarch SA (Poland) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Riverbed Technology, Inc. (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Riverbed Technology, Inc. (US) (2013-2018)
    Figure Riverbed Technology, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Compuware Corporation (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Compuware Corporation (US) (2013-2018)
    Figure Compuware Corporation (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table CorrelSense, Inc. (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of CorrelSense, Inc. (US) (2013-2018)
    Figure CorrelSense, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Nokia Siemens Networks Oy (Finland) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Nokia Siemens Networks Oy (Finland) (2013-2018)
    Figure Nokia Siemens Networks Oy (Finland) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Dominion Digital, Inc. (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Dominion Digital, Inc. (US) (2013-2018)
    Figure Dominion Digital, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Huawei Technologies Co., Ltd. (China) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Huawei Technologies Co., Ltd. (China) (2013-2018)
    Figure Huawei Technologies Co., Ltd. (China) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table IBM (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of IBM (US) (2013-2018)
    Figure IBM (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Inforonics Global Services, LLC (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Inforonics Global Services, LLC (US) (2013-2018)
    Figure Inforonics Global Services, LLC (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Knoa Software, Inc. (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of Knoa Software, Inc. (US) (2013-2018)
    Figure Knoa Software, Inc. (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table KoHorts IT Services, LLC (US) Basic Information List
    Table Customer Experience Monitoring Software Business Revenue (Million USD) of KoHorts IT Services, LLC (US) (2013-2018)
    Figure KoHorts IT Services, LLC (US) Customer Experience Monitoring Software Business Revenue Market Share (2013-2018)
    Table Global Customer Experience Monitoring Software Market Size (Million USD) by Product (2013-2018)
    Figure Global Customer Experience Monitoring Software Revenue Market Share (%) by Product (2013-2018)
    Figure Global Customer Experience Monitoring Software Market Share by Product in 2017
    Table Global Customer Experience Monitoring Software Market Size by Application (2013-2018)
    Figure Global Customer Experience Monitoring Software Revenue Market Share (%) by Application in 2017
    Table Top Consumer/End Users of Customer Experience Monitoring Software
    Figure United States Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table United States Customer Experience Monitoring Software Market Size (Million USD) by Players (2013-2018)
    Figure United States Customer Experience Monitoring Software Market Size Share by Players in 2013
    Figure United States Customer Experience Monitoring Software Market Size Share by Players in 2017
    Table United States Customer Experience Monitoring Software Market Size by Application (2013-2018)
    Figure United States Customer Experience Monitoring Software Revenue Market Share (%) by Application (2013-2018)
    Figure United States Customer Experience Monitoring Software Market Size Share by Application in 2017
    Figure EU Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table EU Customer Experience Monitoring Software Market Size (Million USD) by Players (2013-2018)
    Figure EU Customer Experience Monitoring Software Market Size Share by Players in 2013
    Figure EU Customer Experience Monitoring Software Market Size Share by Players in 2017
    Table EU Customer Experience Monitoring Software Market Size by Application (2013-2018)
    Figure EU Customer Experience Monitoring Software Revenue Market Share (%) by Application (2013-2018)
    Figure EU Customer Experience Monitoring Software Market Size Share by Application in 2017
    Figure Japan Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table Japan Customer Experience Monitoring Software Market Size (Million USD) by Players (2013-2018)
    Figure Japan Customer Experience Monitoring Software Market Size Share by Players in 2013
    Figure Japan Customer Experience Monitoring Software Market Size Share by Players in 2017
    Table Japan Customer Experience Monitoring Software Market Size by Application (2013-2018)
    Figure Japan Customer Experience Monitoring Software Revenue Market Share (%) by Application (2013-2018)
    Figure Japan Customer Experience Monitoring Software Market Size Share by Application in 2017
    Figure China Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table China Customer Experience Monitoring Software Market Size (Million USD) by Players (2013-2018)
    Figure China Customer Experience Monitoring Software Market Size Share by Players in 2013
    Figure China Customer Experience Monitoring Software Market Size Share by Players in 2017
    Table China Customer Experience Monitoring Software Market Size by Application (2013-2018)
    Figure China Customer Experience Monitoring Software Revenue Market Share (%) by Application (2013-2018)
    Figure China Customer Experience Monitoring Software Market Size Share by Application in 2017
    Figure India Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table India Customer Experience Monitoring Software Market Size (Million USD) by Players (2013-2018)
    Figure India Customer Experience Monitoring Software Market Size Share by Players in 2013
    Figure India Customer Experience Monitoring Software Market Size Share by Players in 2017
    Table India Customer Experience Monitoring Software Market Size by Application (2013-2018)
    Figure India Customer Experience Monitoring Software Revenue Market Share (%) by Application (2013-2018)
    Figure India Customer Experience Monitoring Software Market Size Share by Application in 2017
    Figure Southeast Asia Customer Experience Monitoring Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table Southeast Asia Customer Experience Monitoring Software Market Size (Million USD) by Players (2013-2018)
    Figure Southeast Asia Customer Experience Monitoring Software Market Size Share by Players in 2013
    Figure Southeast Asia Customer Experience Monitoring Software Market Size Share by Players in 2017
    Table Southeast Asia Customer Experience Monitoring Software Market Size by Application (2013-2018)
    Figure Southeast Asia Customer Experience Monitoring Software Revenue Market Share (%) by Application (2013-2018)
    Figure Southeast Asia Customer Experience Monitoring Software Market Size Share by Application in 2017
    Figure Global Customer Experience Monitoring Software Market Size and Growth Rate (2018-2025)
    Table Global Customer Experience Monitoring Software Market Size (Million USD) by Regions (2018-2025)
    Figure Global Customer Experience Monitoring Software Market Size Share (2018-2025)
    Figure Global Customer Experience Monitoring Software Market Size Share by Regions in 2025
    Figure United States Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure EU Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Japan Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure China Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure India Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Southeast Asia Customer Experience Monitoring Software Revenue (Million USD) and Growth Rate (2018-2025)
    Table Global Customer Experience Monitoring Software Market Size (Million USD) by Type (2018-2025)
    Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2018
    Figure Global Customer Experience Monitoring Software Market Size Share by Type in 2025
    Table Global Customer Experience Monitoring Software Market Size (Million USD) by Application (2018-2025)
    Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2018
    Figure Global Customer Experience Monitoring Software Market Size (Million USD) by Application in 2025