Global Contact Center Software Market Size, Status and Forecast 2025

Published: Jan, 2018 | Pages: 109 | Publisher: QYResearch
Industry: ICT | Report Format: Electronic (PDF)

This report studies the global Contact Center Software market, analyzes and researches the Contact Center Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like

•	Genesys Telecommunications Laboratories, Inc.(US)
•	Cisco Systems (US)
•	Avaya Inc. (US)
•	Mitel Networks Corporation (Canada)
•	Enghouse Interactive (US)
•	SAP SE (Germany)
•	Five9, Inc (US)
•	Huawei Technologies Co., Ltd. (China)
•	Alcatel-Lucent Enterprise (France)
•	Oracle Corporation (US)
•	8x8, Inc. (US)
•	Unify Inc. (US)
•	Drishti Soft Solutions Pvt. Ltd. (India)

Market segment by Regions/Countries, this report covers

•	United States
•	EU
•	Japan
•	China
•	India
•	Southeast Asia

Market segment by Type, the product can be split into

•	Cloud
•	On-Premises

Market segment by Application, Contact Center Software can be split into

•	Banking, Financial Services, and Insurance (BFSI)
•	Retail and Consumer Goods
•	IT and Telecom
•	Healthcare
•	Travel and Hospitality
•	Government
•	Media and Entertainment
•	Others

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 Table of Contents

Global Contact Center Software Market Size, Status and Forecast 2025

1 Industry Overview of Contact Center Software
    1.1  Contact Center Software Market Overview
        1.1.1 Contact Center Software Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Contact Center Software Market Size and Analysis by Regions (2013-2018)
        1.2.1 United States
        1.2.2 EU
        1.2.3 Japan
        1.2.4 China
        1.2.5 India
        1.2.6 Southeast Asia
    1.3 Contact Center Software Market by Type
        1.3.1 Cloud
        1.3.2 On-Premises
    1.4 Contact Center Software Market by End Users/Application
        1.4.1 Banking, Financial Services, and Insurance (BFSI)
        1.4.2 Retail and Consumer Goods
        1.4.3 IT and Telecom
        1.4.4 Healthcare
        1.4.5 Travel and Hospitality
        1.4.6 Government
        1.4.7 Media and Entertainment
        1.4.8 Others

2 Global Contact Center Software Competition Analysis by Players
    2.1 Contact Center Software Market Size (Value) by Players (2013-2018)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 Genesys Telecommunications Laboratories, Inc.(US)
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.1.5 Recent Developments
    3.2 Cisco Systems (US)
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.2.5 Recent Developments
    3.3 Avaya Inc. (US)
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.3.5 Recent Developments
    3.4 Mitel Networks Corporation (Canada)
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.4.5 Recent Developments
    3.5 Enghouse Interactive (US)
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.5.5 Recent Developments
    3.6 SAP SE (Germany)
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.6.5 Recent Developments
    3.7 Five9, Inc (US)
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.7.5 Recent Developments
    3.8 Huawei Technologies Co., Ltd. (China)
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.8.5 Recent Developments
    3.9 Alcatel-Lucent Enterprise (France)
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.9.5 Recent Developments
    3.10 Oracle Corporation (US)
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Contact Center Software Revenue (Million USD) (2013-2018)
        3.10.5 Recent Developments
    3.11 8x8, Inc. (US)
    3.12 Unify Inc. (US)
    3.13 Drishti Soft Solutions Pvt. Ltd. (India)

4 Global Contact Center Software Market Size by Type and Application (2013-2018)
    4.1 Global Contact Center Software Market Size by Type (2013-2018)
    4.2 Global Contact Center Software Market Size by Application (2013-2018)
    4.3 Potential Application of Contact Center Software in Future
    4.4 Top Consumer/End Users of Contact Center Software

5 United States Contact Center Software Development Status and Outlook
    5.1 United States Contact Center Software Market Size (2013-2018)
    5.2 United States Contact Center Software Market Size and Market Share by Players (2013-2018)
    5.3 United States Contact Center Software Market Size by Application (2013-2018)

6 EU Contact Center Software Development Status and Outlook
    6.1 EU Contact Center Software Market Size (2013-2018)
    6.2 EU Contact Center Software Market Size and Market Share by Players (2013-2018)
    6.3 EU Contact Center Software Market Size by Application (2013-2018)

7 Japan Contact Center Software Development Status and Outlook
    7.1 Japan Contact Center Software Market Size (2013-2018)
    7.2 Japan Contact Center Software Market Size and Market Share by Players (2013-2018)
    7.3 Japan Contact Center Software Market Size by Application (2013-2018)

8 China Contact Center Software Development Status and Outlook
    8.1 China Contact Center Software Market Size (2013-2018)
    8.2 China Contact Center Software Market Size and Market Share by Players (2013-2018)
    8.3 China Contact Center Software Market Size by Application (2013-2018)

9 India Contact Center Software Development Status and Outlook
    9.1 India Contact Center Software Market Size (2013-2018)
    9.2 India Contact Center Software Market Size and Market Share by Players (2013-2018)
    9.3 India Contact Center Software Market Size by Application (2013-2018)

10 Southeast Asia Contact Center Software Development Status and Outlook
    10.1 Southeast Asia Contact Center Software Market Size (2013-2018)
    10.2 Southeast Asia Contact Center Software Market Size and Market Share by Players (2013-2018)
    10.3 Southeast Asia Contact Center Software Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
    11.1 Global Contact Center Software Market Size (Value) by Regions (2018-2025)
        11.1.1 United States Contact Center Software Revenue and Growth Rate (2018-2025)
        11.1.2 EU Contact Center Software Revenue and Growth Rate (2018-2025)
        11.1.3 Japan Contact Center Software Revenue and Growth Rate (2018-2025)
        11.1.4 China Contact Center Software Revenue and Growth Rate (2018-2025)
        11.1.5 India Contact Center Software Revenue and Growth Rate (2018-2025)
        11.1.6 Southeast Asia Contact Center Software Revenue and Growth Rate (2018-2025)
    11.2 Global Contact Center Software Market Size (Value) by Type (2018-2025)
    11.3 Global Contact Center Software Market Size by Application (2018-2025)

12 Contact Center Software Market Dynamics
    12.1 Contact Center Software Market Opportunities
    12.2 Contact Center Software Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Contact Center Software Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Contact Center Software Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source

List of Tables and Figures

    Figure Global Contact Center Software Market Size (Million USD) Status and Outlook (2013-2018)
    Table Global Contact Center Software Revenue (Million USD) Comparison by Regions (2013-2018)
    Figure Global Contact Center Software Market Share by Regions (2013-2018)
    Figure United States Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure EU Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Japan Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure China Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure India Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Southeast Asia Contact Center Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Table Global Contact Center Software Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
    Figure Global Contact Center Software Revenue Market Share by Type in 2017
    Figure Cloud Market Size (Million USD) and Growth Rate (2013-2018)
    Figure On-Premises Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Global Contact Center Software Market Share by Application in 2017
    Figure Contact Center Software Market Size (Million USD) and Growth Rate in Banking, Financial Services, and Insurance (BFSI) (2013-2018)
    Figure Contact Center Software Market Size (Million USD) and Growth Rate in Retail and Consumer Goods (2013-2018)
    Figure Contact Center Software Market Size (Million USD) and Growth Rate in IT and Telecom (2013-2018)
    Figure Contact Center Software Market Size (Million USD) and Growth Rate in Healthcare (2013-2018)
    Figure Contact Center Software Market Size (Million USD) and Growth Rate in Travel and Hospitality (2013-2018)
    Figure Contact Center Software Market Size (Million USD) and Growth Rate in Government (2013-2018)
    Figure Contact Center Software Market Size (Million USD) and Growth Rate in Media and Entertainment (2013-2018)
    Figure Contact Center Software Market Size (Million USD) and Growth Rate in Others (2013-2018)
    Table Contact Center Software Market Size (Million USD) by Players (2013-2018)
    Figure Contact Center Software Market Size Share by Players in 2013
    Figure Contact Center Software Market Size Share by Players in 2017
    Table Genesys Telecommunications Laboratories, Inc.(US) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Genesys Telecommunications Laboratories, Inc.(US) (2013-2018)
    Figure Genesys Telecommunications Laboratories, Inc.(US) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Cisco Systems (US) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Cisco Systems (US) (2013-2018)
    Figure Cisco Systems (US) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Avaya Inc. (US) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Avaya Inc. (US) (2013-2018)
    Figure Avaya Inc. (US) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Mitel Networks Corporation (Canada) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Mitel Networks Corporation (Canada) (2013-2018)
    Figure Mitel Networks Corporation (Canada) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Enghouse Interactive (US) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Enghouse Interactive (US) (2013-2018)
    Figure Enghouse Interactive (US) Contact Center Software Business Revenue Market Share (2013-2018)
    Table SAP SE (Germany) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of SAP SE (Germany) (2013-2018)
    Figure SAP SE (Germany) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Five9, Inc (US) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Five9, Inc (US) (2013-2018)
    Figure Five9, Inc (US) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Huawei Technologies Co., Ltd. (China) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Huawei Technologies Co., Ltd. (China) (2013-2018)
    Figure Huawei Technologies Co., Ltd. (China) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Alcatel-Lucent Enterprise (France) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Alcatel-Lucent Enterprise (France) (2013-2018)
    Figure Alcatel-Lucent Enterprise (France) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Oracle Corporation (US) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Oracle Corporation (US) (2013-2018)
    Figure Oracle Corporation (US) Contact Center Software Business Revenue Market Share (2013-2018)
    Table 8x8, Inc. (US) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of 8x8, Inc. (US) (2013-2018)
    Figure 8x8, Inc. (US) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Unify Inc. (US) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Unify Inc. (US) (2013-2018)
    Figure Unify Inc. (US) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Drishti Soft Solutions Pvt. Ltd. (India) Basic Information List
    Table Contact Center Software Business Revenue (Million USD) of Drishti Soft Solutions Pvt. Ltd. (India) (2013-2018)
    Figure Drishti Soft Solutions Pvt. Ltd. (India) Contact Center Software Business Revenue Market Share (2013-2018)
    Table Global Contact Center Software Market Size (Million USD) by Product (2013-2018)
    Figure Global Contact Center Software Revenue Market Share (%) by Product (2013-2018)
    Figure Global Contact Center Software Market Share by Product in 2017
    Table Global Contact Center Software Market Size by Application (2013-2018)
    Figure Global Contact Center Software Revenue Market Share (%) by Application in 2017
    Table Top Consumer/End Users of Contact Center Software
    Figure United States Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table United States Contact Center Software Market Size (Million USD) by Players (2013-2018)
    Figure United States Contact Center Software Market Size Share by Players in 2013
    Figure United States Contact Center Software Market Size Share by Players in 2017
    Table United States Contact Center Software Market Size by Application (2013-2018)
    Figure United States Contact Center Software Revenue Market Share (%) by Application (2013-2018)
    Figure United States Contact Center Software Market Size Share by Application in 2017
    Figure EU Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table EU Contact Center Software Market Size (Million USD) by Players (2013-2018)
    Figure EU Contact Center Software Market Size Share by Players in 2013
    Figure EU Contact Center Software Market Size Share by Players in 2017
    Table EU Contact Center Software Market Size by Application (2013-2018)
    Figure EU Contact Center Software Revenue Market Share (%) by Application (2013-2018)
    Figure EU Contact Center Software Market Size Share by Application in 2017
    Figure Japan Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table Japan Contact Center Software Market Size (Million USD) by Players (2013-2018)
    Figure Japan Contact Center Software Market Size Share by Players in 2013
    Figure Japan Contact Center Software Market Size Share by Players in 2017
    Table Japan Contact Center Software Market Size by Application (2013-2018)
    Figure Japan Contact Center Software Revenue Market Share (%) by Application (2013-2018)
    Figure Japan Contact Center Software Market Size Share by Application in 2017
    Figure China Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table China Contact Center Software Market Size (Million USD) by Players (2013-2018)
    Figure China Contact Center Software Market Size Share by Players in 2013
    Figure China Contact Center Software Market Size Share by Players in 2017
    Table China Contact Center Software Market Size by Application (2013-2018)
    Figure China Contact Center Software Revenue Market Share (%) by Application (2013-2018)
    Figure China Contact Center Software Market Size Share by Application in 2017
    Figure India Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table India Contact Center Software Market Size (Million USD) by Players (2013-2018)
    Figure India Contact Center Software Market Size Share by Players in 2013
    Figure India Contact Center Software Market Size Share by Players in 2017
    Table India Contact Center Software Market Size by Application (2013-2018)
    Figure India Contact Center Software Revenue Market Share (%) by Application (2013-2018)
    Figure India Contact Center Software Market Size Share by Application in 2017
    Figure Southeast Asia Contact Center Software Market Size (Million USD) and Growth Rate (2013-2018)
    Table Southeast Asia Contact Center Software Market Size (Million USD) by Players (2013-2018)
    Figure Southeast Asia Contact Center Software Market Size Share by Players in 2013
    Figure Southeast Asia Contact Center Software Market Size Share by Players in 2017
    Table Southeast Asia Contact Center Software Market Size by Application (2013-2018)
    Figure Southeast Asia Contact Center Software Revenue Market Share (%) by Application (2013-2018)
    Figure Southeast Asia Contact Center Software Market Size Share by Application in 2017
    Figure Global Contact Center Software Market Size and Growth Rate (2018-2025)
    Table Global Contact Center Software Market Size (Million USD) by Regions (2018-2025)
    Figure Global Contact Center Software Market Size Share (2018-2025)
    Figure Global Contact Center Software Market Size Share by Regions in 2025
    Figure United States Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure EU Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Japan Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure China Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure India Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Southeast Asia Contact Center Software Revenue (Million USD) and Growth Rate (2018-2025)
    Table Global Contact Center Software Market Size (Million USD) by Type (2018-2025)
    Figure Global Contact Center Software Market Size Share by Type in 2018
    Figure Global Contact Center Software Market Size Share by Type in 2025
    Table Global Contact Center Software Market Size (Million USD) by Application (2018-2025)
    Figure Global Contact Center Software Market Size (Million USD) by Application in 2018
    Figure Global Contact Center Software Market Size (Million USD) by Application in 2025