Contact Center Software Market Size, Share & Trends Analysis Report, By Solution, By Service, By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2019 - 2025

Published: Apr, 2019 | Pages: 170 | Publisher: Grand View Research
Industry: Technology & Media | Report Format: Electronic (PDF)

The global contact center software market size is expected to reach USD 47.76 billion by 2025, according to a new report by Grand View Research, Inc. Increasing consumer base and high adoption rate of cloud-based services, social media, and mobile analytics among various industry sectors is projected to boost the growth.

Rapid technological advancements resulted in introduction of the Business Process Automation (BPA), thereby, reducing the workload of customer care representatives. The availability of Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) software has resulted in an increase in productivity of customer-centric organizations.

Increased adoption of cloud-based contact center services has empowered organizations in reinforcing the security of customers’ confidential information through web security and centralized database. Additionally, cloud-based contact center services provide multiple customer point of contact, which allow access to the necessary data from anywhere and at any time across the globe.

With the competition intensifying over the years, it has become crucial for organizations to maintain stable and consistent relationships with their customers and ensure customer loyalty. Various companies are extensively adopting contact center software to improve customer satisfaction levels and their experience over the inquiry call.

Further key findings from the report suggest:

• The customer collaboration segment is projected to expand at a CAGR of 25.7% from 2019 to 2025 due to the growing use of the solution for engaging customers through social media platforms

• The Interactive Voice Response (IVR) software segment is expected to hold the largest market share by 2025, owing to features such as reduced amount of call drops and better customer satisfaction levels

• Technical advancements in communication and collaboration application result in an increased demand for training and consulting services, as professionals and customers are required to be trained to understand and get knowledge about new applications. The segment is projected to grow at a CAGR 19.3% over the forecast period

• The hosted deployment segment is expected to witness increased demand over the forecast period on account of benefits such as ease of deployment, accessibility from anywhere anytime, and simplicity in integration with other systems. The segment is anticipated to reach USD 22.64 billion by 2025

• Numerous large enterprises have adopted contact center solutions to efficiently manage the vast database of customers; thereby driving the demand for contact center solutions in large enterprises over the forecast period

• Demand for contact center software and services in the retail segment is driven by the rising need among organizations to ensure satisfaction of customers and overcome challenges involved in customer retention processes

• Asia Pacific is projected to witness considerable growth and reach USD 10,489.0 million by 2025, owing to the rapid digitization and industrialization initiatives undertaken by the government in this region.

• Major players operating in the contact center software market include Avaya, Inc.; SAP SE; Enghouse Interactive; Five9, Inc.; Mitel Corporation; Alcatel Lucent Enterprise; Cisco Systems; and Unify, Inc.

 Table of Contents

Chapter 1 Methodology and Scope
                 1.1 Research Methodology
                 1.2 Research Scope and Assumptions
                 1.3 List of Data Sources

Chapter 2 Executive Summary
                 2.1 Contact Center Market - Industry Snapshot & Key Buying Criteria, 2014 - 2025
                 2.2 Global Contact Center Software Market, 2014 - 2025 (USD Million)
                     2.2.1 Global contact center software market, by region, 2014 - 2025
                     2.2.2 Global contact center software market, by solution, 2014 - 2025
                     2.2.3 Global contact center software market, by service, 2014 - 2025
                     2.2.4 Global contact center software market, by deployment, 2014 - 2025
                     2.2.5 Global contact center software market, by enterprise size, 2014 - 2025
                     2.2.6 Global contact center software market, by end use, 2014 - 2025

Chapter 3 Contact Center Industry Outlook
                 3.1 Market Segmentation
                 3.2 Market Size & Growth Prospects
                 3.3 Contact Center Software Market - Value Chain Analysis
                     3.3.1 Vendor landscape
                 3.4 Contact Center Software Market - Market Dynamics
                     3.4.1 Market driver analysis
                         3.4.1.1 Increasing demand for the automation of contact center solutions
                         3.4.1.2 Growing emphasis on enhancing customer experience through omnichannel solutions
                         3.4.1.3 Surging adoption of cloud-based contact centers
                     3.4.2 Market challenges analysis
                         3.4.2.1 Inability to achieve higher Average Speed of Answer (ASA) and low First Call Resolution (FCA)
                 3.5 Penetration and Growth Prospect Mapping
                 3.6 Contact Center Software Market - Company Market Share Analysis, 2018
                 3.7 Contact Center Market - Porter’s Five Forces Analysis
                 3.8 Contact Center Market - PESTEL Analysis
                 3.9 Global Contact Center Market Analysis
                     3.9.1 Global number of contact centers, 2014 - 2025
                     3.9.2 Global number of contact centers, by region, 2014 - 2025
                     3.9.3 Global number of agent positions, 2014 - 2025 (In Million)
                     3.9.4 Global number of agent positions, by region, 2014 - 2025 (In Million)
                     3.9.5 List of prominent players across the globe
                         3.9.5.1 North America
                         3.9.5.2 Europe
                         3.9.5.3 Asia Pacific
                         3.9.5.4 Latin America
                         3.9.5.5 MEA
                     3.9.6 Global contact centers with 1000+ agents size (2018)

Chapter 4 Contact Center Software Solution Outlook
                 4.1 Contact Center Software Market Share By Solution, 2018
                 4.2 Automatic Call Distribution (ACD)
                     4.2.1 ACD contact center software market, 2014 - 2025
                 4.3 Call Recording
                     4.3.1 Call recording contact center software market, 2014 - 2025
                 4.4 Computer Telephony Integration (CTI)
                     4.4.1 CTI contact center software market, 2014 - 2025
                 4.5 Customer Collaboration
                     4.5.1 Customer collaboration contact center software market, 2014 - 2025
                 4.6 Dialer
                     4.6.1 Dialer contact center software market, 2014 - 2025
                 4.7 Interactive Voice Responses (IVR)
                     4.7.1 IVR contact center software market, 2014 - 2025
                 4.8 Reporting & Analytics
                     4.8.1 Reporting & analytics contact center software market, 2014 - 2025
                 4.9 Workforce Optimization
                     4.9.1 Workforce optimization contact center software market, 2014 - 2025
                 4.10 Others
                     4.10.1 Other contact center software market, 2014 - 2025

Chapter 5 Contact Center Service Outlook
                 5.1 Contact Center Software Market Share By Service, 2018
                 5.2 Integration & Deployment
                     5.2.1 Integration & deployment service in contact center software market, 2014 - 2025
                 5.3 Support & Maintenance
                     5.3.1 Support & maintenance service in contact center software market, 2014 - 2025
                 5.4 Training & Consulting
                     5.4.1 Training & consulting service in contact center software market, 2014 - 2025
                 5.5 Managed Services
                     5.5.1 Managed services in contact center software market, 2014 - 2025

Chapter 6 Contact Center Software Deployment Outlook
                 6.1 Contact Center Software Market Share By Deployment, 2018
                 6.2 Hosted
                     6.2.1 Hosted contact center software market, 2014 - 2025
                 6.3 On-premise
                     6.3.1 On-premise contact center software market, 2014 - 2025

Chapter 7 Contact Center Software Enterprise Size Outlook
                 7.1 Contact Center Software Market Share By Enterprise Size, 2018
                 7.2 Large Enterprise
                     7.2.1 Contact center software market for large enterprise, 2014 - 2025
                 7.3 Small & Medium Enterprise
                     7.3.1 Contact center software market for small & medium enterprise, 2014 - 2025

Chapter 8 Contact Center Software End Use Outlook
                 8.1 Contact Center Software Market Share By End Use, 2018
                 8.2 BFSI
                     8.2.1 Contact center software market in BFSI, 2014 - 2025
                 8.3 Consumer Goods & Retail
                     8.3.1 Contact center software market in consumer goods & retail, 2014 - 2025
                 8.4 Government
                     8.4.1 Contact center software market in government, 2014 - 2025
                 8.5 Healthcare
                     8.5.1 Contact center software market in healthcare, 2014 - 2025
                 8.6 IT & Telecom
                     8.6.1 Contact center software market in IT & telecom, 2014 - 2025
                 8.7 Travel & Hospitality
                     8.7.1 Contact center software market in manufacturing, 2014 - 2025
                 8.8 Others
                     8.8.1 Contact center software market in other end uses, 2014 - 2025

Chapter 9 Contact Center Software Regional Outlook
                 9.1 Contact Center Software Market Share By Region, 2018
                 9.2 North America
                     9.2.1 North America contact center software market, 2014 - 2025
                     9.2.2 North America contact center software market, by solution, 2014 - 2025
                     9.2.3 North America contact center software market, by service, 2014 - 2025
                     9.2.4 North America contact center software market, by deployment, 2014 - 2025
                     9.2.5 North America contact center software market, by enterprise size, 2014 - 2025
                     9.2.6 North America contact center software market, by end use, 2014 - 2025
                     9.2.7 U.S.
                         9.2.7.1 U.S. contact center software market, 2014 - 2025
                         9.2.7.2 U.S. contact center software market, by solution, 2014 - 2025
                         9.2.7.3 U.S. contact center software market, by solution, 2014 - 2025
                         9.2.7.4 U.S. contact center software market, by deployment, 2014 - 2025
                         9.2.7.5 U.S. contact center software market, by enterprise size, 2014 - 2025
                         9.2.7.6 U.S. contact center software market, by end use, 2014 - 2025
                     9.2.8 Canada
                         9.2.8.1 Canada contact center software market, 2014 - 2025
                         9.2.8.2 Canada contact center software market, by solution, 2014 - 2025
                         9.2.8.3 Canada contact center software market, by solution, 2014 - 2025
                         9.2.8.4 Canada contact center software market, by deployment, 2014 - 2025
                         9.2.8.5 Canada contact center software market, by enterprise size, 2014 - 2025
                         9.2.8.6 Canada contact center software market, by end use, 2014 - 2025
                 9.3 Europe
                     9.3.1 Europe contact center software market, 2014 - 2025
                     9.3.2 Europe contact center software market, by solution, 2014 - 2025
                     9.3.3 Europe contact center software market, by service, 2014 - 2025
                     9.3.4 Europe contact center software market, by deployment, 2014 - 2025
                     9.3.5 Europe contact center software market, by enterprise size, 2014 - 2025
                     9.3.6 Europe contact center software market, by end use, 2014 - 2025
                     9.3.7 Germany
                         9.3.7.1 Germany contact center software market, 2014 - 2025
                         9.3.7.2 Germany contact center software market, by solution, 2014 - 2025
                         9.3.7.3 Germany contact center software market, by service, 2014 - 2025
                         9.3.7.4 Germany contact center software market, by deployment, 2014 - 2025
                         9.3.7.5 Germany contact center software market, by enterprise size, 2014 - 2025
                         9.3.7.6 Germany contact center software market, by end use, 2014 - 2025
                     9.3.8 U.K.
                         9.3.8.1 U.K. contact center software market, 2014 - 2025
                         9.3.8.2 U.K. contact center software market, by solution, 2014 - 2025
                         9.3.8.3 U.K. contact center software market, by service, 2014 - 2025
                         9.3.8.4 U.K. contact center software market, by deployment, 2014 - 2025
                         9.3.8.5 U.K. contact center software market, by enterprise size, 2014 - 2025
                         9.3.8.6 U.K. contact center software market, by end use, 2014 - 2025
                 9.4 Asia Pacific
                     9.4.1 Asia Pacific contact center software market, 2014 - 2025
                     9.4.2 Asia Pacific contact center software market, by solution, 2014 - 2025
                     9.4.3 Asia Pacific contact center software market, by service, 2014 - 2025
                     9.4.4 Asia Pacific contact center software market, by deployment, 2014 - 2025
                     9.4.5 Asia Pacific contact center software market, by enterprise size, 2014 - 2025
                     9.4.6 Asia Pacific contact center software market, by end use, 2014 - 2025
                     9.4.7 China
                         9.4.7.1 China contact center software market, 2014 - 2025
                         9.4.7.2 China contact center software market, by solution, 2014 - 2025
                         9.4.7.3 China contact center software market, by service, 2014 - 2025
                         9.4.7.4 China contact center software market, by deployment, 2014 - 2025
                         9.4.7.5 China contact center software market, by enterprise size, 2014 - 2025
                         9.4.7.6 China contact center software market, by end use, 2014 - 2025
                     9.4.8 India
                         9.4.8.1 India contact center software market, 2014 - 2025
                         9.4.8.2 India contact center software market, by solution, 2014 - 2025
                         9.4.8.3 India contact center software market, by service, 2014 - 2025
                         9.4.8.4 India contact center software market, by deployment, 2014 - 2025
                         9.4.8.5 India contact center software market, by enterprise size, 2014 - 2025
                         9.4.8.6 India contact center software market, by end use, 2014 - 2025
                     9.4.9 Japan
                         9.4.9.1 Japan contact center software market, 2014 - 2025
                         9.4.9.2 Japan contact center software market, by solution, 2014 - 2025
                         9.4.9.3 Japan contact center software market, by service, 2014 - 2025
                         9.4.9.4 Japan contact center software market, by deployment, 2014 - 2025
                         9.4.9.5 Japan contact center software market, by enterprise size, 2014 - 2025
                         9.4.9.6 Japan contact center software market, by end use, 2014 - 2025
                 9.5 Latin America
                     9.5.1 Latin America contact center software market, 2014 - 2025
                     9.5.2 Latin America contact center software market, by solution, 2014 - 2025
                     9.5.3 Latin America contact center software market, by service, 2014 - 2025
                     9.5.4 Latin America contact center software market, by deployment, 2014 - 2025
                     9.5.5 Latin America contact center software market, by enterprise size, 2014 - 2025
                     9.5.6 Latin America contact center software market, by end use, 2014 - 2025
                     9.5.7 Brazil
                         9.5.7.1 Brazil contact center software market, 2014 - 2025
                         9.5.7.2 Brazil contact center software market, by solution, 2014 - 2025
                         9.5.7.3 Brazil contact center software market, by service, 2014 - 2025
                         9.5.7.4 Brazil contact center software market, by deployment, 2014 - 2025
                         9.5.7.5 Brazil contact center software market, by enterprise size, 2014 - 2025
                         9.5.7.6 Brazil contact center software market, by end use, 2014 - 2025
                 9.6 MEA
                     9.6.1 MEA contact center software market, 2014 - 2025
                     9.6.2 MEA contact center software market, by solution, 2014 - 2025
                     9.6.3 MEA contact center software market, by service, 2014 - 2025
                     9.6.4 MEA contact center software market, by deployment, 2014 - 2025
                     9.6.5 MEA contact center software market, by enterprise size, 2014 - 2025
                     9.6.6 MEA contact center software market, by end use, 2014 - 2025

Chapter 10 Competitive Landscape
                 10.1 Alcatel Lucent Enterprise
                     10.1.1 Company overview
                     10.1.2 Product benchmarking
                     10.1.3 Strategic initiatives
                 10.2 Avaya Inc.
                     10.2.1 Company overview
                     10.2.2 Financial performance
                     10.2.3 Product benchmarking
                     10.2.4 Strategic initiatives
                 10.3 Cisco Systems, Inc.
                     10.3.1 Company overview
                     10.3.2 Financial performance
                     10.3.3 Product benchmarking
                     10.3.4 Strategic initiatives
                 10.4 Enghouse Interactive Inc.
                     10.4.1 Company overview
                     10.4.2 Financial performance
                     10.4.3 Product benchmarking
                     10.4.4 Strategic initiatives
                 10.5 Five9, Inc.
                     10.5.1 Company overview
                     10.5.2 Financial performance
                     10.5.3 Product benchmarking
                     10.5.4 Strategic initiatives
                 10.6 Genesys
                     10.6.1 Company overview
                     10.6.2 Product benchmarking
                     10.6.3 Strategic initiatives
                 10.7 Microsoft Corporation
                     10.7.1 Company overview
                     10.7.2 Financial performance
                     10.7.3 Product benchmarking
                     10.7.4 Strategic initiatives
                 10.8 NEC Corporation
                     10.8.1 Company overview
                     10.8.2 Product benchmarking
                     10.8.3 Strategic initiatives
                 10.9 SAP SE
                     10.9.1 Company overview
                     10.9.2 Financial performance
                     10.9.3 Product benchmarking
                     10.9.4 Strategic initiatives
                 10.10 Unify Inc.
                     10.10.1 Company overview
                     10.10.2 Product benchmarking
                     10.10.3 Strategic initiatives

List of Tables

TABLE 1 Contact Center market - Industry snapshot & key buying criteria, 2014 - 2025
TABLE 2 Global contact center software market, 2014 - 2025 (USD Million)
TABLE 3 Global contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 4 Global contact center software market, by software, 2014 - 2025 (USD Million)
TABLE 5 Global contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 6 Global contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 7 Global contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 8 Global contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 9 Vendor landscape
TABLE 10 Contact center software market - Key market driver impact
TABLE 11 Benefits of business process automation in companies across the globe, 2017 (%)
TABLE 12 Impact of omnichannel customer experience, 2016 (%)
TABLE 13 Cloud adoption rates by 2020 (%)
TABLE 14 Contact center software market - Key market challenge impact
TABLE 15 Elements of customer satisfaction (%)
TABLE 16 Global number of contact centers, 2014 - 2025
TABLE 17 Global number of contact centers, by region, 2014 - 2025
TABLE 18 Global number of agent positions, 2014 - 2025 (In Million)
TABLE 19 Global number of agent positions, by region, 2014 - 2025 (In Million)
TABLE 20 List of prominent players - North America
TABLE 21 List of prominent players - Europe
TABLE 22 List of prominent players - Asia Pacific
TABLE 23 List of prominent players - Latin America
TABLE 24 List of prominent players - MEA
TABLE 25 Global contact centers with 1000+ agents size
TABLE 26 ACD contact center software market, 2014 - 2025 (USD Million)
TABLE 27 ACD contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 28 Call recording contact center software market, 2014 - 2025 (USD Million)
TABLE 29 Call recording contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 30 CTI contact center software market, 2014 - 2025 (USD Million)
TABLE 31 CTI contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 32 Customer collaboration contact center software market, 2014 - 2025 (USD Million)
TABLE 33 Customer collaboration contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 34 Dialer contact center software market, 2014 - 2025 (USD Million)
TABLE 35 Dialer contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 36 IVR contact center software market, 2014 - 2025 (USD Million)
TABLE 37 IVR contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 38 Reporting & analytics contact center software market, 2014 - 2025 (USD Million)
TABLE 39 Reporting & analytics contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 40 Workforce optimization contact center software market, 2014 - 2025 (USD Million)
TABLE 41 Workforce optimization contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 42 Other contact center software market, 2014 - 2025 (USD Million)
TABLE 43 Other contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 44 Integration & deployment service in contact center software market, 2014 - 2025 (USD Million)
TABLE 45 Integration & deployment service in contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 46 Support & maintenance service in contact center software market, 2014 - 2025 (USD Million)
TABLE 47 Support & maintenance service in contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 48 Training & consulting service in contact center software market, 2014 - 2025 (USD Million)
TABLE 49 Training & education service in contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 50 Managed services in contact center software market, 2014 - 2025 (USD Million)
TABLE 51 Managed services in contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 52 Hosted contact center software market, 2014 - 2025 (USD Million)
TABLE 53 Hosted contact center software market, by region, 2014 - 2025 (USD Million)
TABLE 54 On-premise contact center software, 2014 - 2025 (USD Million)
TABLE 55 On-premise contact center software, by region, 2014 - 2025 (USD Million)
TABLE 56 Contact center software market for large enterprise, 2014 - 2025 (USD Million)
TABLE 57 Contact center software market for large enterprise, by region, 2014 - 2025 (USD Million)
TABLE 58 Contact center software market for small & medium enterprise, 2014 - 2025 (USD Million)
TABLE 59 Contact center software market for small & medium enterprise, by region, 2014 - 2025 (USD Million)
TABLE 60 Contact center software market in BFSI, 2014 - 2025 (USD Million)
TABLE 61 Contact center software market in BFSI, by region, 2014 - 2025 (USD Million)
TABLE 62 Contact center software market in consumer goods & retail, 2014 - 2025 (USD Million)
TABLE 63 Contact center software market in consumer goods & retail, by region, 2014 - 2025 (USD Million)
TABLE 64 Contact center software market in government, 2014 - 2025 (USD Million)
TABLE 65 Contact center software market in government, by region, 2014 - 2025 (USD Million)
TABLE 66 Contact center software market in healthcare, 2014 - 2025 (USD Million)
TABLE 67 Contact center software market in healthcare, by region, 2014 - 2025 (USD Million)
TABLE 68 Contact center software market in IT & telecom, 2014 - 2025 (USD Million)
TABLE 69 Contact center software market in IT & telecom, by region, 2014 - 2025 (USD Million)
TABLE 70 Contact center software market in manufacturing, 2014 - 2025 (USD Million)
TABLE 71 Contact center software market in manufacturing, by region, 2014 - 2025 (USD Million)
TABLE 72 Contact center software market in other end uses, 2014 - 2025 (USD Million)
TABLE 73 Contact center software market in other end uses, by region, 2014 - 2025 (USD Million)
TABLE 74 North America contact center software market, 2014 - 2025 (USD Million)
TABLE 75 North America contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 76 North America contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 77 North America contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 78 North America contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 79 North America contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 80 U.S. contact center software market, 2014 - 2025 (USD Million)
TABLE 81 U.S. contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 82 U.S. contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 83 U.S. contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 84 U.S. contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 85 U.S. contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 86 Canada contact center software market, 2014 - 2025 (USD Million)
TABLE 87 Canada contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 88 Canada contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 89 Canada contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 90 Canada contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 91 Canada contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 92 Europe contact center software market, 2014 - 2025 (USD Million)
TABLE 93 Europe contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 94 Europe contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 95 Europe contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 96 Europe contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 97 Europe contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 98 Germany contact center software market, 2014 - 2025 (USD Million)
TABLE 99 Germany contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 100 Germany contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 101 Germany contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 102 Germany contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 103 Germany contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 104 U.K. contact center software market, 2014 - 2025 (USD Million)
TABLE 105 U.K. contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 106 U.K. contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 107 U.K. contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 108 U.K. contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 109 U.K. contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 110 Asia Pacific contact center software market, 2014 - 2025 (USD Million)
TABLE 111 Asia Pacific contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 112 Asia Pacific contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 113 Asia Pacific contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 114 Asia Pacific contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 115 Asia Pacific contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 116 China contact center software market, 2014 - 2025 (USD Million)
TABLE 117 China contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 118 China contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 119 China contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 120 China contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 121 China contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 122 India contact center software market, 2014 - 2025 (USD Million)
TABLE 123 India contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 124 India contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 125 India contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 126 India contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 127 India contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 128 Japan contact center software market, 2014 - 2025 (USD Million)
TABLE 129 Japan contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 130 Japan contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 131 Japan contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 132 Japan contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 133 Japan contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 134 Latin America contact center software market, 2014 - 2025 (USD Million)
TABLE 135 Latin America contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 136 Latin America contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 137 Latin America contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 138 Latin America contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 139 Latin America contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 140 Brazil contact center software market, 2014 - 2025 (USD Million)
TABLE 141 Brazil contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 142 Brazil contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 143 Brazil contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 144 Brazil contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 145 Brazil contact center software market, by end use, 2014 - 2025 (USD Million)
TABLE 146 MEA contact center software market, 2014 - 2025 (USD Million)
TABLE 147 MEA contact center software market, by solution, 2014 - 2025 (USD Million)
TABLE 148 MEA contact center software market, by service, 2014 - 2025 (USD Million)
TABLE 149 MEA contact center software market, by deployment, 2014 - 2025 (USD Million)
TABLE 150 MEA contact center software market, by enterprise size, 2014 - 2025 (USD Million)
TABLE 151 MEA contact center software market, by end use, 2014 - 2025 (USD Million)

List of Figures

FIG. 1 Market segmentation and scope
FIG. 2 Contact center software market, 2014 - 2025 (USD Million)
FIG. 3 Contact center software market - Value chain analysis
FIG. 4 Contact center software market - Market dynamics
FIG. 5 Key opportunities prioritized
FIG. 6 Contact center software - Company market share, 2018
FIG. 7 Contact center market - Porter’s five forces analysis
FIG. 8 Contact center market - PESTEL analysis
FIG. 9 Contact center software market, by solution, 2018
FIG. 10 Contact center software market, by service, 2018
FIG. 11 Contact center software market, by deployment, 2018
FIG. 12 Contact center software market, by enterprise size, 2018
FIG. 13 Contact center software market, by end use, 2018
FIG. 14 Contact center software market, by region, 2018
FIG. 15 Regional - Key takeaways
FIG. 16 North America contact center software market - Key takeaways
FIG. 17 Europe contact center software market - Key takeaways
FIG. 18 Asia Pacific contact center software market - Key takeaways
FIG. 19 Latin America contact center software market - Key takeaways
FIG. 20 MEA contact center software market - Key takeaways