Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service (Finance & Accounting, Human Resources, KPO, Procurement & Supply Chain), By End Use, By Region, And Segment Forecasts, 2020 - 2027

Published: Feb, 2020 | Pages: 102 | Publisher: Grand View Research
Industry: Telecommunications | Report Format: Electronic (PDF)

The global business process outsourcing market size is expected to reach USD 405.6 billion by 2027, expanding at a CAGR of 8.0 %, according to a study conducted by Grand View Research, Inc. The major factor encouraging companies to outsource their business activities is cost saving. However, enhanced operational efficiency, improved customer service, innovation, and flexibility are some other factors that will bolster market growth over the forecast period.

The outsourcing of business activities enables companies to focus on their core competencies and enhance their business activities, thereby reducing operational costs. Thus, the essential need to reduce operational costs is a key factor that is anticipated to drive the growth of the market over the forecast period. Furthermore, numerous companies are considering outsourcing as a solution to meet their back-office requirements owing to benefits such as increased productivity and workload management.

Business Process Outsourcing is an integral element of the global outsourcing industry. Additionally, Business Process Outsourcing (BPO) is rapidly gaining momentum across an array of verticals such as Banking, Financial Services, and Insurance (BFSI), healthcare, manufacturing, IT and telecommunications, retail, and others. The others segment includes government, education, travel and transportation, construction, and utilities. BFSI is expected to emerge as the fastest-growing segment over the next few years. Furthermore, BPO addresses the challenges of the BFSI industry. It ensures data management and data integrity. Additionally, it also offers reliable, relevant, and timely data delivery to improve decision making.

Although the market is expected to grow considerably over the forecast period; companies/market players exhibit a dependency on external outsourcing service providers; this dependency presents a potential security risk with reference to integrity and confidentiality of user’s data. Furthermore, maintaining and preserving the confidentiality and integrity of user’s data is a fundamental concern common for all companies. Moreover, rising budgetary pressures and lack of effective frameworks to ensure quality of service are some of the key factors restraining the growth of BPO market.

Further key findings from the study suggest:

• In 2019, the customer service segment held over 31.0% of the global market share due to extensive and widespread establishment of call centers across the world and increasing requirement of technical and maintenance staff across various sectors such as IT and telecommunications and healthcare

• The human resource service segment is predicted to exceed 8.0% CAGR over the forecast period, on account of increasing need of resources across its various sub-segments such as administration, recruitment and relocation, payment processing, and other employee benefit services

• In 2019, North America accounted for the largest share of the global business process outsourcing market and is anticipated to register substantial growth over the forecast period. This growth is ascribable to rapid proliferation of IT and telecommunication sectors in U.S. For instance, in 2019, the IT and telecommunication segment in U.S. held the largest market share exceeding 30.0%

• The market is fragmented in nature and characterized by large and medium size companies. The major global players operating includes Accenture, Infosys Limited, Wipro, and HCL.

 Table of Contents

Chapter 1. Methodology and Scope
                    1.1. Research Methodology
                    1.2. Research Scope & Assumptions
                    1.3. List of Data Sources
                    1.4. List of Abbreviations

Chapter 2. Executive Summary
                    2.1. Business Process Outsourcing Market – Industry Snapshot & Key Buying Criteria, 2016 - 2027
                    2.2. Business Process Outsourcing Market, 2016 - 2027

Chapter 3. Business Process Outsourcing Industry Outlook
                    3.1. Market Segmentation
                    3.2. Value Chain Analysis
                    3.3. Market Dynamics
                         3.3.1. Market driver analysis
                         3.3.2. Market restraint analysis
                         3.3.3. Market opportunity analysis
                    3.4. Penetration & Growth Prospects Mapping
                    3.5. Industry Analysis - Porter's Five Forces Analysis
                    3.6. PESTEL Analysis

Chapter 4. Business Process Outsourcing Market: Service Outlook
                    4.1. Business Process Outsourcing Market Estimates & Forecasts, By Service, 2019 & 2027 (USD Billion)
                    4.2. Finance & Accounting
                         4.2.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         4.2.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    4.3. Human Resources
                         4.3.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         4.3.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    4.4. Knowledge Process Outsourcing
                         4.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         4.4.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    4.5. Procurement & Supply Chain
                         4.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         4.5.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    4.6. Customer Services
                         4.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         4.6.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    4.7. Others
                         4.7.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         4.7.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)

Chapter 5. Business Process Outsourcing Market: End-Use Outlook
                    5.1. Business Process Outsourcing Market Estimates & Forecasts By End Use, 2019 & 2027 (USD Billion)
                    5.2. Banking, Financial Services, and Insurance (BFSI)
                         5.2.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         5.2.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    5.3. Healthcare
                         5.3.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         5.3.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    5.4. Manufacturing
                         5.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         5.4.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    5.5. IT & Telecommunications
                         5.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         5.5.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    5.6. Retail
                         5.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         5.6.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)
                    5.7. Others
                         5.7.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         5.7.2. Market estimates and forecasts, by region, 2016 - 2027 (USD Billion)

Chapter 6. Business Process Outsourcing Market: Regional Outlook
                    6.1. Business Process Outsourcing Market Estimates & Forecasts By Region, 2019 & 2027 (USD Billion)
                    6.2. North America
                         6.2.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         6.2.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                         6.2.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.2.4. U.S.
                              6.2.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.2.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.2.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.2.5. Canada
                              6.2.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.2.5.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.2.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                    6.3. Europe
                         6.3.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         6.3.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                         6.3.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.3.4. U.K.
                              6.3.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.3.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.3.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.3.5. Germany
                              6.3.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.3.5.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.3.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.3.6. France
                              6.3.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.3.6.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.3.6.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                    6.4. Asia Pacific
                         6.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         6.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                         6.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.4.4. China
                              6.4.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.4.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.4.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.4.5. India
                              6.4.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.4.5.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.4.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.4.6. Japan
                              6.4.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.4.6.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.4.6.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.4.7. Singapore
                              6.4.7.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.4.7.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.4.7.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.4.8. Malaysia
                              6.4.8.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.4.8.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.4.8.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                    6.5. Latin America
                         6.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         6.5.2. Market estimates and forecasts, by service 2016 - 2027 (USD Billion)
                         6.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.5.4. Brazil
                              6.5.4.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.5.4.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.5.4.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                         6.5.5. Mexico
                              6.5.5.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                              6.5.5.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                              6.5.5.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)
                    6.6. Middle East & Africa
                         6.6.1. Market estimates and forecasts, 2016 - 2027 (USD Billion)
                         6.6.2. Market estimates and forecasts, by service, 2016 - 2027 (USD Billion)
                         6.6.3. Market estimates and forecasts, by end use, 2016 - 2027 (USD Billion)

Chapter 7. Competitive Landscape
                    7.1. Accenture
                         7.1.1. Company overview
                         7.1.2. Financial performance
                         7.1.3. Product benchmarking
                         7.1.4. Recent developments
                    7.2. Infosys Limited
                         7.2.1. Company overview
                         7.2.2. Financial performance
                         7.2.3. Product benchmarking
                         7.2.4. Recent developments
                    7.3. HCL Technologies Limited
                         7.3.1. Company overview
                         7.3.2. Financial performance
                         7.3.3. Product benchmarking
                         7.3.4. Recent developments
                    7.4. CBRE Group, Inc.
                         7.4.1. Company overview
                         7.4.2. Financial performance
                         7.4.3. Product benchmarking
                         7.4.4. Recent developments
                    7.5. NCR Corporation
                         7.5.1. Company overview
                         7.5.2. Financial performance
                         7.5.3. Product benchmarking
                         7.5.4. Recent developments
                    7.6. Wipro Limited
                         7.6.1. Company overview
                         7.6.2. Financial performance
                         7.6.3. Product benchmarking
                         7.6.4. Recent developments
                    7.7. Capgemini
                         7.7.1. Company overview
                         7.7.2. Financial performance
                         7.7.3. Product benchmarking
                         7.7.4. Recent developments
                    7.8. TTEC Holdings, Inc.
                         7.8.1. Company overview
                         7.8.2. Financial performance
                         7.8.3. Product benchmarking
                         7.8.4. Recent developments
                    7.9. Sodexo
                         7.9.1. Company overview
                         7.9.2. Financial performance
                         7.9.3. Product benchmarking
                         7.9.4. Recent developments
                    7.10. Amdocs
                         7.10.1. Company overview
                         7.10.2. Financial performance
                         7.10.3. Product benchmarking
                         7.10.4. Recent developments"

List of Tables

Table 1 List of Abbreviations
Table 2 Business process outsourcing market – Industry snapshot & key buying criteria, 2016 - 2027
Table 3 Business process outsourcing market, 2016 - 2027 (USD Billion)
Table 4 Business process outsourcing market, by region, 2016 - 2027 (USD Billion)
Table 5 Business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 6 Business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 7 Finance & accounting market, 2016 - 2027 (USD Billion)
Table 9 Finance & accounting market, by region, 2016 - 2027 (USD Billion)
Table 10 Human resources market, 2016 - 2027 (USD Billion)
Table 11 Human resources market, by region, 2016 - 2027 (USD Billion)
Table 12 Knowledge process outsourcing market, 2016 - 2027 (USD Billion)
Table 13 Knowledge process outsourcing market, by region, 2016 - 2027 (USD Billion)
Table 14 Procurement & supply chain market, 2016 - 2027 (USD Billion)
Table 15 Procurement & supply chain market, by region, 2016 - 2027 (USD Billion)
Table 16 Customer services market, 2016 - 2027 (USD Billion)
Table 17 Customer services market, by region, 2016 - 2027 (USD Billion)
Table 18 Others market, 2016 - 2027 (USD Billion)
Table 19 Others market, by region, 2016 - 2027 (USD Billion)
Table 20 BFSI market, 2016 - 2027 (USD Billion)
Table 21 BFSI market, by region, 2016 - 2027 (USD Billion)
Table 22 Healthcare market, 2016 - 2027 (USD Billion)
Table 23 Healthcare market, by region, 2016 - 2027 (USD Billion)
Table 24 Manufacturing market, 2016 - 2027 (USD Billion)
Table 25 Manufacturing market, by region, 2016 - 2027 (USD Billion)
Table 26 IT & Telecommunication market, 2016 - 2027 (USD Billion)
Table 27 IT & Telecommunication market, by region, 2016 - 2027 (USD Billion)
Table 28 Retail market, 2016 - 2027 (USD Billion)
Table 28 Retail market, by region, 2016 - 2027 (USD Billion)
Table 30 Others market, 2016 - 2027 (USD Billion)
Table 31 Others market, by region, 2016 - 2027 (USD Billion)
Table 31 North America business process outsourcing market, 2016 - 2027 (USD Billion)
Table 32 North America business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 33 North America business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 34 U.S. business process outsourcing market, 2016 - 2027 (USD Billion)
Table 35 U.S. business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 36 U.S. business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 37 Canada business process outsourcing market, 2016 - 2027 (USD Billion)
Table 38 Canada business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 39 Canada business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 40 Europe business process outsourcing market, 2016 - 2027 (USD Billion)
Table 41 Europe business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 42 Europe business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 43 U.K. business process outsourcing market, 2016 - 2027 (USD Billion)
Table 44 U.K. business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 45 U.K. business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 46 Germany business process outsourcing market, 2016 - 2027 (USD Billion)
Table 47 Germany business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 48 Germany business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 49 France business process outsourcing market, 2016 - 2027 (USD Billion)
Table 50 France business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 51 France business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 52 Asia Pacific business process outsourcing market, 2016 - 2027 (USD Billion)
Table 53 Asia Pacific business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 54 Asia Pacific business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 55 China business process outsourcing market, 2016 - 2027 (USD Billion)
Table 56 China business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 57 China business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 58 India business process outsourcing market, 2016 - 2027 (USD Billion)
Table 59 India business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 60 India business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 61 Japan business process outsourcing market, 2016 - 2027 (USD Billion)
Table 62 Japan business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 63 Japan business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 64 Singapore business process outsourcing market, 2016 - 2027 (USD Billion)
Table 65 Singapore business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 66 Singapore business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 67 Malaysia business process outsourcing market, 2016 - 2027 (USD Billion)
Table 68 Malaysia business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 69 Malaysia business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 70 Latin America business process outsourcing market, 2016 - 2027 (USD Billion)
Table 71 Latin America business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 72 Latin America business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 73 Brazil business process outsourcing market, 2016 - 2027 (USD Billion)
Table 74 Brazil business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 75 Brazil business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 76 Mexico business process outsourcing market, 2016 - 2027 (USD Billion)
Table 77 Mexico business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 78 Mexico business process outsourcing market, by service, 2016 - 2027 (USD Billion)
Table 79 MEA business process outsourcing market, 2016 - 2027 (USD Billion)
Table 80 MEA business process outsourcing market, by end use, 2016 - 2027 (USD Billion)
Table 81 MEA business process outsourcing market, by service, 2016 - 2027 (USD Billion)

List of Figures

Fig. 1 Business process outsourcing market segmentation
Fig. 2 Business process outsourcing market value chain analysis
Fig. 3 Business process outsourcing market driver impact
Fig. 4 Business process outsourcing market challenge impact
Fig. 5 Business process outsourcing market opportunity impact
Fig. 6 Business process outsourcing market penetration & growth prospects mapping
Fig. 7 Business process outsourcing market - PESTEL analysis
Fig. 8 Business process outsourcing market - Porter’s Five Forces analysis
Fig. 9 Business process outsourcing market, by service, 2019 & 2027 (USD Billion)
Fig. 10 Business process outsourcing market, by end use, 2019 & 2027 (USD Billion)
Fig. 11 Business process outsourcing market, by region, 2019 & 2027 (USD Billion)