Asia Pacific Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service (Finance & Accounting, Human Resources, KPO, Procurement & Supply Chain, Customer Services), By End Use, And Segment Forecasts, 2019 - 2025

Published: Nov, 2019 | Pages: 125 | Publisher: Grand View Research
Industry: ICT | Report Format: Electronic (PDF)

The Asia Pacific business process outsourcing market size is expected to reach USD 85.80 billion by 2025, registering a CAGR of 8.8% over the forecast period, according to a study conducted by Grand View Research, Inc. Any additional expense on an equipment or a business which is not among the major competencies of a company is termed as operational cost. The essential need to reduce operational costs is projected to drive the market growth. The fact that Business Process Outsourcing (BPO) enables the companies to focus on their core competencies and enhance their business acts as a key growth drive for the market.

Various companies are considering BPO as a solution to meet their back-end office requirements. Outsourcing of services not only enables the organizations to focus on their core competencies but also ensures cost efficiency and effective time and resource management. Increased flexibility, service quality, productivity, and workload management are some of the additional advantages of outsourcing the business operation. All these factors are positively influencing the Asia Pacific business process outsourcing market growth. Rising establishment of call centers and customer service centers in the region is also anticipated to drive the regional market growth. Emergence of next-generation services, such as big data analytics, cloud services, and robotic process automation are some of the other factors fueling growth of the Asia Pacific BPO market.

BPO is an integral element of the global outsourcing industry. It is rapidly gaining momentum across an array of verticals, such as Banking, Financial Services, and Insurance (BFSI), healthcare, manufacturing, IT and telecommunications, retail, and others. The dependency of market players on external outsourcing service providers presents a potential security risk with reference to the integrity and confidentiality of user data. Maintaining and preserving the confidentiality and integrity of user data is a fundamental concern common for all companies. Factors, such as rising budgetary pressures and lack of effective frameworks to ensure quality of service are some of the key factors hindering the market growth.

Further key findings from the study suggest:

• In 2018, the customer service segment held a market share of over 25% owing to extensive and widespread establishment of call centers across the world and increasing requirement of technical and maintenance staff across various sectors, such as IT and telecommunications and healthcare

• Human resources service segment is projected to exceed a CAGR of 9% over the forecast period, on account of the increasing need for resources across several sub-segments, such as administration, recruitment and relocation, payment processing, and other employee benefit services

• Philippines is expected to emerge as one of the leading outsourcing destinations, mainly to outsource tasks, such as customer care, call center, data entry, and human resources services, among others. Most of the growth is driven by the major cities, such as Manila, Davao, Cebu, Iloilo, Bacolod, and Santa Rosa, which rank higher in digital transformation, cost benefits, ease of doing business, and availability of skilled professionals

• Penetration of various small BPO service providers coupled with rising government support is anticipated to propel the Singapore BPO market. For instance, the government of Singapore expects to transform the country into a high-value-added BPO hub and expand its presence in finance sector

 Table of Contents

Chapter 1. Methodology and Scope
                    1.1. Research Methodology
                    1.2. Research Scope & Assumptions
                    1.3. List of Data Sources
                    1.4. List of Abbreviations
Chapter 2. Executive Summary
                    2.1. Asia Pacific Business Process Outsourcing Market - Industry Snapshot & Key Buying Criteria, 2014 - 2025
                    2.2. Asia Pacific Business Process Outsourcing Market, 2014 - 2025
Chapter 3. Asia Pacific Business Process Outsourcing Industry Outlook
                    3.1. Market Segmentation
                    3.2. Value Chain Analysis
                    3.3. Market Dynamics
                         3.3.1. Market driver analysis
                         3.3.2. Market restraint analysis
                         3.3.3. Market opportunity analysis
                    3.4. Penetration & Growth Prospects Mapping
                    3.5. Industry Analysis - Porter's Five Forces Analysis
                    3.6. PESTEL Analysis
Chapter 4. Asia Pacific Business Process Outsourcing Market: Services Outlook
                    4.1. Asia Pacific Business Process Outsourcing Market Estimates & Forecasts By Service, 2018 & 2025 (USD Billion)
                    4.2. Finance & Accounting
                         4.2.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         4.2.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    4.3. Human Resources
                         4.3.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         4.3.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    4.4. Knowledge Process Outsourcing
                         4.4.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         4.4.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    4.5. Procurement & Supply Chain
                         4.5.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         4.5.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    4.6. Customer Services
                         4.6.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         4.6.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    4.7. Others
                         4.7.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         4.7.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
Chapter 5. Asia Pacific Business Process Outsourcing Market: End Use Outlook
                    5.1. Asia Pacific Business Process Outsourcing Market Estimates & Forecasts By End Use, 2018 & 2025 (USD Billion)
                    5.2. Banking, Financial Services, and Insurance (BFSI)
                         5.2.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         5.2.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    5.3. Healthcare
                         5.3.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         5.3.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    5.4. Manufacturing
                         5.4.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         5.4.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    5.5. IT & Telecommunications
                         5.5.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         5.5.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    5.6. Retail
                         5.6.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         5.6.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
                    5.7. Others
                         5.7.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         5.7.2. Market estimates and forecasts, by region, 2014 - 2025 (USD Billion)
Chapter 6. Asia Pacific Business Process Outsourcing Market: Regional Outlook
                    6.1. Asia Pacific Business Process Outsourcing Market Estimates & Forecasts By Region, 2018 & 2025 (USD Billion)
                    6.2. Asia Pacific
                         6.2.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                         6.2.2. Market estimates and forecasts, by service, 2014 - 2025 (USD Billion)
                         6.2.3. Market estimates and forecasts, by end use, 2014 - 2025 (USD Billion)
                         6.2.4. China
                              6.2.4.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                              6.2.4.2. Market estimates and forecasts, by service, 2014 - 2025 (USD Billion)
                              6.2.4.3. Market estimates and forecasts, by end use, 2014 - 2025 (USD Billion)
                         6.2.5. India
                              6.2.5.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                              6.2.5.2. Market estimates and forecasts, by service, 2014 - 2025 (USD Billion)
                              6.2.5.3. Market estimates and forecasts, by end use, 2014 - 2025 (USD Billion)
                         6.2.6. Japan
                              6.2.6.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                              6.2.6.2. Market estimates and forecasts, by service, 2014 - 2025 (USD Billion)
                              6.2.6.3. Market estimates and forecasts, by end use, 2014 - 2025 (USD Billion)
                         6.2.7. Singapore
                              6.2.7.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                              6.2.7.2. Market estimates and forecasts, by service, 2014 - 2025 (USD Billion)
                              6.2.7.3. Market estimates and forecasts, by end use, 2014 - 2025 (USD Billion)
                         6.2.8. Malaysia
                              6.2.8.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                              6.2.8.2. Market estimates and forecasts, by service, 2014 - 2025 (USD Billion)
                              6.2.8.3. Market estimates and forecasts, by end use, 2014 - 2025 (USD Billion)
                         6.2.9. Philippines
                              6.2.9.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                              6.2.9.2. Market estimates and forecasts, by service, 2014 - 2025 (USD Billion)
                              6.2.9.3. Market estimates and forecasts, by end use, 2014 - 2025 (USD Billion)
                         6.2.10. Indonesia
                              6.2.10.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                              6.2.10.2. Market estimates and forecasts, by service, 2014 - 2025 (USD Billion)
                              6.2.10.3. Market estimates and forecasts, by end use, 2014 - 2025 (USD Billion)
                         6.2.11. Thailand
                              6.2.11.1. Market estimates and forecasts, 2014 - 2025 (USD Billion)
                              6.2.11.2. Market estimates and forecasts, by service, 2014 - 2025 (USD Billion)
                              6.2.11.3. Market estimates and forecasts, by end use, 2014 - 2025 (USD Billion)
Chapter 7. Competitive Landscape
                    7.1. Accenture
                         7.1.1. Company overview
                         7.1.2. Financial performance
                         7.1.3. Product benchmarking
                         7.1.4. Recent developments
                    7.2. Infosys Limited
                         7.2.1. Company overview
                         7.2.2. Financial performance
                         7.2.3. Product benchmarking
                         7.2.4. Recent developments
                    7.3. HCL Technologies Limited
                         7.3.1. Company overview
                         7.3.2. Financial performance
                         7.3.3. Product benchmarking
                         7.3.4. Recent developments
                    7.4. CBRE Group, Inc.
                         7.4.1. Company overview
                         7.4.2. Financial performance
                         7.4.3. Product benchmarking
                         7.4.4. Recent developments
                    7.5. NCR Corporation
                         7.5.1. Company overview
                         7.5.2. Financial performance
                         7.5.3. Product benchmarking
                         7.5.4. Recent developments
                    7.6. Wipro Limited
                         7.6.1. Company overview
                         7.6.2. Financial performance
                         7.6.3. Product benchmarking
                         7.6.4. Recent developments
                    7.7. Capgemini
                         7.7.1. Company overview
                         7.7.2. Financial performance
                         7.7.3. Product benchmarking
                         7.7.4. Recent developments
                    7.8. TTEC Holdings, Inc. (Formerly TeleTech Holdings, Inc.)
                         7.8.1. Company overview
                         7.8.2. Financial performance
                         7.8.3. Product benchmarking
                         7.8.4. Recent developments
                    7.9. Sodexo
                         7.9.1. Company overview
                         7.9.2. Financial performance
                         7.9.3. Product benchmarking
                         7.9.4. Recent developments
                    7.10. Amdocs
                         7.10.1. Company overview
                         7.10.2. Financial performance
                         7.10.3. Product benchmarking
                         7.10.4. Recent developments
                    7.11. Tata Consultancy Services Limited
                         7.11.1. Company overview
                         7.11.2. Financial performance
                         7.11.3. Product benchmarking
                         7.11.4. Recent developments
                    7.12. IBM Corporation
                         7.12.1. Company overview
                         7.12.2. Financial performance
                         7.12.3. Product benchmarking
                         7.12.4. Recent developments
                    7.13. Genpact
                         7.13.1. Company overview
                         7.13.2. Financial performance
                         7.13.3. Product benchmarking
                         7.13.4. Recent developments
                    7.14. Aegis Limited
                         7.14.1. Company overview
                         7.14.2. Financial performance
                         7.14.3. Product benchmarking
                         7.14.4. Recent developments
                    7.15. CGI, Inc.
                         7.15.1. Company overview
                         7.15.2. Financial performance
                         7.15.3. Product benchmarking
                         7.15.4. Recent developments
                    7.16. Teleperformance
                         7.16.1. Company overview
                         7.16.2. Financial performance
                         7.16.3. Product benchmarking
                         7.16.4. Recent developments
                    7.17. TELUS International
                         7.17.1. Company overview
                         7.17.2. Financial performance
                         7.17.3. Product benchmarking
                         7.17.4. Recent developments
                    7.18. Alorica
                         7.18.1. Company overview
                         7.18.2. Financial performance
                         7.18.3. Product benchmarking
                         7.18.4. Recent developments
                    7.19. Sitel Group
                         7.19.1. Company overview
                         7.19.2. Financial performance
                         7.19.3. Product benchmarking
                         7.19.4. Recent developments
                    7.20. 24-7 Intouch
                         7.20.1. Company overview
                         7.20.2. Financial performance
                         7.20.3. Product benchmarking
                         7.20.4. Recent developments
                    7.21. TaskUs
                         7.21.1. Company overview
                         7.21.2. Financial performance
                         7.21.3. Product benchmarking
                         7.21.4. Recent developments
                    7.22. Atento
                         7.22.1. Company overview
                         7.22.2. Financial performance
                         7.22.3. Product benchmarking
                         7.22.4. Recent developments

List of Tables

Table 1 List of Abbreviations
Table 2 Asia Pacific business process outsourcing market - Industry snapshot & key buying criteria, 2014 - 2025
Table 3 Key Company Revenue, 2018
Table 4 List of Companies Considered Under Others
Table 5 List of IT-BPO companies - Global
Table 6 List of IT-BPO companies - India
Table 7 List of pure-play BPO companies - Global
Table 8 List of Pure-play BPO companies - India
Table 9 List of contact center outsourcing companies - Global
Table 10 List of contact center outsourcing companies - India
Table 11 Finance & Accounting market, 2014 - 2025 (USD Billion)
Table 12 Human Resources market, 2014 - 2025 (USD Billion)
Table 13 KPO market, 2014 - 2025 (USD Billion)
Table 14 Procurement & Supply Chain market, 2014 - 2025 (USD Billion)
Table 15 Customer Services market, 2014 - 2025 (USD Billion)
Table 16 Others market, 2014 - 2025 (USD Billion)
Table 17 BFSI market, 2014 - 2025 (USD Billion)
Table 18 Healthcare market, 2014 - 2025 (USD Billion)
Table 19 Manufacturing market, 2014 - 2025 (USD Billion)
Table 20 IT & Telecommunications market, 2014 - 2025 (USD Billion)
Table 21 Retail market, 2014 - 2025 (USD Billion)
Table 22 Others market, 2014 - 2025 (USD Billion)
Table 23 Asia Pacific business process outsourcing market, 2014 - 2025 (USD Billion)
Table 24 Asia Pacific business process outsourcing market, by service, 2014 - 2025 (USD Billion)
Table 25 Asia Pacific business process outsourcing market, by end use, 2014 - 2025 (USD Billion)
Table 26 China business process outsourcing market, 2014 - 2025 (USD Billion)
Table 27 China business process outsourcing market, by service, 2014 - 2025 (USD Billion)
Table 28 China business process outsourcing market, by end use, 2014 - 2025 (USD Billion)
Table 29 India business process outsourcing market, 2014 - 2025 (USD Billion)
Table 30 India business process outsourcing market, by service, 2014 - 2025 (USD Billion)
Table 31 India business process outsourcing market, by end use, 2014 - 2025 (USD Billion)
Table 32 Japan business process outsourcing market, 2014 - 2025 (USD Billion)
Table 33 Japan business process outsourcing market, by service, 2014 - 2025 (USD Billion)
Table 34 Japan business process outsourcing market, by end use, 2014 - 2025 (USD Billion)
Table 35 Singapore business process outsourcing market, 2014 - 2025 (USD Billion)
Table 36 Singapore business process outsourcing market, by service, 2014 - 2025 (USD Billion)
Table 37 Singapore business process outsourcing market, by end use, 2014 - 2025 (USD Billion)
Table 38 Malaysia business process outsourcing market, 2014 - 2025 (USD Billion)
Table 39 Malaysia business process outsourcing market, by service, 2014 - 2025 (USD Billion)
Table 40 Malaysia business process outsourcing market, by end use, 2014 - 2025 (USD Billion)
Table 41 Philippines business process outsourcing market, 2014 - 2025 (USD Billion)
Table 42 Philippines business process outsourcing market, by service, 2014 - 2025 (USD Billion)
Table 43 Philippines business process outsourcing market, by end use, 2014 - 2025 (USD Billion)
Table 44 Indonesia business process outsourcing market, 2014 - 2025 (USD Billion)
Table 45 Indonesia business process outsourcing market, by service, 2014 - 2025 (USD Billion)
Table 46 Indonesia business process outsourcing market, by end use, 2014 - 2025 (USD Billion)
Table 47 Thailand business process outsourcing market, 2014 - 2025 (USD Billion)
Table 48 Thailand business process outsourcing market, by service, 2014 - 2025 (USD Billion)
Table 49 Thailand business process outsourcing market, by end use, 2014 - 2025 (USD Billion)

List of Figures

Fig. 1 Asia Pacific business process outsourcing market, by 2018, (USD Billion)
Fig. 2 Business process outsourcing market segmentation
Fig. 3 Asia Pacific business process outsourcing - Market size and growth prospects, 2014 - 2025 (USD Billion)
Fig. 4 Asia Pacific Business process outsourcing penetration & growth prospects mapping
Fig. 5 Asia Pacific domestic & offshore outsourcing, 2018
Fig. 6 Asia Pacific Business Process Outsourcing Market - Value Chain Analysis
Fig. 7 Asia Pacific Business Process Outsourcing- PESTEL analysis
Fig. 8 Asia Pacific Business Process Outsourcing market - Key company ranking, 2018
Fig. 9 Asia Pacific business process outsourcing market dynamics
Fig. 10 Asia Pacific Business Process Outsourcing market driver impact
Fig. 11 Traditional business process outsourcing approach
Fig. 12 Cloud-based business process outsourcing approach
Fig. 13 Asia Pacific business process outsourcing market restraint impact
Fig. 14 Asia Pacific business process outsourcing market opportunity impact
Fig. 15 Asia Pacific business process outsourcing market, by service, 2018 & 2025
Fig. 16 Asia Pacific business process outsourcing, by end use, 2018 & 2025
Fig. 17 Asia Pacific business process outsourcing market, by region, 2018 & 2025