Unified Communication As A Service As Hybrid IT Infrastructure

The global unified communication as a service market is expected to witness a high CAGR throughout the forecast span. Cloud infrastructure for any IT organisation involves communication handling through a data center. Although various data centers prefer on-premise deployment and infrastructure to gain more flexibility, the lease and contracts for unified communication facilitated by on-premise deployments keep on exhausting every year. Moreover, firewall configuration and border controllers need to be installed for remote users to access resources as on-site users. Within this capacity, on-premise deployment face low popularity. However, a comprehensive framework of cloud-based and on-premise deployments for business organization allows for a better and hassle-free communication.

The commercial market for unified communication as a service (UcaaS) is highly driven through innovation and investments. The development of hybrid deployments include a blend of cloud and on-premise communication services that offers simplified cloud-based deployment with capabilities such as enhanced security control, and customization features under a hybrid approach. Therefore, hybrid IT infrastructure empowers an organization with quantified resources, better communication approach and efficient network connectivity. 

For instance, Unify offers a unique solution by providing good connectivity between customer’s PBX and third-party vendor to ensure circuit collaboration. Through this circuit, users are offered desktop and mobile user experience and conferencing capabilities without disturbing the existing infrastructure and voice services. Hence, organizational dependency on communications triggers reliability and innovation through video, voice, and text media. 

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The technologies within hybrid UcaaS is a combination of on-site hardware and host-provided services. Software and services combining these technologies offer IP telephony, messaging and conferencing, voice-over IPs and others. It is highly common to find companies adopting a hybrid approach to conduct daily tasks. As an example, Cisco Jabber uses cloud-based tools like Microsoft Office 365 based on hosted voice, messaging and video services. In another example, landline telephony enables effective voice communications for in-house and client contracts with advanced call-routing protocols. Therefore, this demonstrates a hybrid approach wherein on-site hardware blends within cloud-based UC service or applications.

North America accounts for a significant market share attributing to increase in culture of consumerism and high prevalence of online businesses. Improved customer service through unified communication as a service approach is most likely to develop a substantial business in this region. Moreover, availability of other web services for hospitality and transportation network is enhancing the customer based scenario in this region. Developments in IT infrastructure, security layers and market advancements are some of the major highlights in this region. A market anticipation study for North America predicts that the demand for hybrid approach will gain a huge momentum in the coming years resulting in the development of robust communication delivery models.

Some of the key players in the unified communication as a service market are Cisco Systems Inc., Abaya Inc., IBM Corporation, Computer Science Corporation, Polycom Inc., HP Development Company, Voss Solutions and Verizon Solutions.